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Customer Service Account Executive

2 weeks ago

Aylesbury, United Kingdom Joy Limited Full time

Do you want to be a to be part of a small, friendly team with a special culture?

Joy Limited - **UK Distributor for Moroccanoil** are looking for a customer service exec to join our dynamic, fast paced team as we enter an exciting new phase of growth.

You should be proficient in Microsoft programmes, be self-managing, and proactively follow up. Being a small team, we are looking for someone with excellent team spirit, willing to get involved in varied tasks and projects.
- Managing Customer Service mailbox, ensuring all enquires are responded to within 24 hrs.
- Answering inbound phone calls and from time to time making outbound support calls.
- Work closely with our logistics and marketing team to co-ordinate Customer Orders
- Process Customer Orders using Sage 50.
- Support with Team Events.
- Support Field Team with organising materials and admin.
- General Office Admin.
- Enthusiastic and self-motivated.
- A strong team player with excellent communication skills.
- Experienced in project management, with excellent organisation skills.
- Numerate
- Able to multitask and work effectively in a fast-paced environment.
- A highly organised individual.

**Key Skills**:

- Sage 50
- Excellent communication abilities.
- Attention to detail for maintaining accurate product listings and pricing.
- Customer relationship management skills.
- Ability to collaborate effectively with cross-functional teams.

**In an industry of Hair Care, it would be an added bonus to have experience within the haircare industry and have experience of Professional Color.**

Salary Range £24k-£28k depending on experience

+ bonus scheme and generous staff discounts.

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Flexitime
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Sage: 1 year (preferred)

Work Location: In person

Reference ID: JOY007