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Retail Energy Expert
2 weeks ago
**Title: Retail Energy Expert**
**Department: Retail**
**Location: Hartlepool Hub**
**Salary: £23,162 plus up to 5% bonus**
Our Energy Hubs are located on the high streets, to service customers in their own communities.
We have an exciting Retail Energy Expert opportunity available in our Hartlepool Energy Hub. This is a full-time role covering 40 hours per week, on a rota, Monday - Saturday.
**What does this role involve?**
You will be welcoming customers into the hub and dealing with a variety of queries - this could be giving energy efficiency advice to save money (and the planet) or answering questions on our live webchat.
But it does not stop there as this is NOT your traditional retail role. You will also work alongside your retail team to give back to the local community. This means you will get the chance to work closely with organisations and charities to help with fundraising and delivery of vital services.
At Utilita we believe in enabling people to be the best that they can be. Our determination to succeed is achieved by us working together with a common goal: to service our customers in the best possible way and challenge the status quo.
**So how do we do that?**
- By using innovative technology. Our award-winning App, My Utilita, is one of the top three of its kind on Google Play, and our continued focus on using new technology is why Utilita is ranked third in the Southern Tech 100. Our regulator, OFGEM, has praised us for the technology we use to interact with our vulnerable customers.
- We have a product to be proud of. Utilita were the first to install a SMART meter back in 2008. We currently have around 800,000 customers and we are going from strength to strength, diversifying our portfolio into other pay as you go offerings.
- Making a difference for our customers. Every month Utilita gives customers the chance to win free energy and cash prizes through our customer Jackpot.
- Making a difference to the community. As others move away from the high street, Utilita have opened a number of Retail Hubs across the country. Helping to integrate into the community by offering free use of community rooms and a local service.
**In order to ensure we can do all of that, we provide**:
- A continuous development culture, through our leadership programmes, apprenticeships and learning platforms.
- Employee engagement we appreciate our staff and want to know what they think. We were recently awarded “Two stars” out of three by the Sunday Times 100 Best Companies to work for, a vote of confidence from our staff that we’re doing lots of things right.
- We have a peer recognition scheme - the Great 8 - because we understand how good it feels to be valued and appreciated.
**Additional benefits**
- 25 days annual leave plus bank holidays. (PRO RATA)
- Utilita Bonus Scheme up to 5% of your basic salary.
- The opportunity to win tickets to major outdoor events with Utilita Extra -Including, gigs and shows at the Utilita Newcastle and Birmingham arenas.
- Discounted employee energy tariffs.
- We are a patron of the Princes Trust and offer all our staff a paid volunteering day every year plus various fun fund raisers.
- A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
- Death in service, twice your annual salary.
- Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.
**Salary**: £23,162.00 per year
Additional pay:
- Bonus scheme
Schedule:
- Day shift
Ability to commute/relocate:
- West Bromwich, B70 8NS: reliably commute or plan to relocate before starting work (required)
