Retail Supervisor

**Title**:Energy Hub Supervisor
**Department**:Sales
**Location**:West Brom Hub
**Salary**:£35,094 per annum
**Hours**:Monday - Saturday, shift rotations Basis

Are you an experienced people leader with a background in Retail, who is committed to delivering an excellent service to customers and the community?

We are looking for someone to lead our Energy Hub in West Brom.

We call our retail stores “Hubs” as they are a central place for our customers within the local community. This connects us, whether that be face to face, over the phone or live chat.

**What can we offer you?**

We offer you all the benefits you’d expect from one of the nation’s biggest and best energy challengers, including: competitive salary, contributory pension scheme, bonus up to 10% of salary and a health care scheme. You’ll also get the chance to work for one of the top CEOs in the UK, as voted for by Glassdoor’s 2022 Employee’s Choice Awards

We aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be.

Putting the customer first is part of how we live and breathe at Utilita. Alongside our values - Fairness, Smart and Sustainability - this ethos guides every decision we make.

**What does this role involve?**

You will ensure your retail Hub remains a support for our customers, offering energy advice, promoting Utilita products and services and providing a community space.

Day to day, you will;
- ensure all staff have the right tools and resources to deliver a customer first service;
- arrange rotas to ensure all communication channels with our customers such as, live chat, telephone, and face to face are always covered;
- mentor, coach, and support your team to achieve business goals in line with our vision and values;
- ensure our hubs are a safe environment for both customers and employees;
- conduct audits, create, and evaluate reports;
- work to sales and services targets and sell Utilita and partner products;
- attend community and charity events to raise our brand and promote our “Pro Planet, Pro Pocket” message.

**Who are we looking for?**

As an experienced leader coming from a retail environment, you will know what it takes to motivate and empower your team. You will be happy to roll up your sleeves to get involved.

If you are looking for to be the face of Utilita, speaking directly with our customers and keen to be involved in your local community, then this maybe the role for you.

This is a full-time role covering 40 hours per week, on a rota, Monday - Saturday.

You will be required to attend our main head office in Chandlers Ford for the first four weeks for our comprehensive induction training, to ensure you have all the knowledge and tools to support your team and our customers, (Expenses will be covered).
- Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self._ 

**Additional benefits available on your first day**
- Utilita Bonus Scheme, made up of personal and company elements.
- Career progression, 32% of our vacancies in 2022 were filled internally.
- Pension scheme, Utilita contribution at 4% of your salary when you contribute 5%
- 25 days annual leave plus bank holidays.
- The opportunity to win tickets to major outdoor events with Utilita Extra -including, gigs and shows at the Utilita Newcastle, Sheffield and Birmingham arenas.
- Discounted employee energy tariffs.
- Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- We are in the process of setting up our own charitable foundation and offer all our staff a paid volunteering day every year. Plus the chance to be involved in various fund-raising opportunities.
- A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
- Death in service, twice your annual salary.
- Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.

**About us**

Founded in 2003, Utilita is the first - and still only - energy company created to help households use less energy, by giving them better control via digital technology. Which is why we were voted Sustainable Tech Company of the Year 2022 in the Southern Tech 100 companies and our industry-leading smartphone app (USwitch Awards won best app 2018, 2020 and 2022).

Utilita is Britain’s leading Smart Pay as You Go energy provider, with over 800,000 customers, and thanks to having better control, its customers use around 11% less energy than the average bill paying household.

Utilita is committed to becoming a net zero business by 2030 and was named Green Energy Disruptor of