Retail Assistant

**Title**:Energy Expert
**Department**:Sales
**Location**:West Brom Hub
**Salary**:£25,105 Full time (Pro Rata to £12,552.50 based on 20 hours a week)
**Hours**:Monday - Saturday, shift rotation basis

We are looking for part time people to join us in our Retail Hub, where you will interact with customers through face to face, telephony, and live chat.

Don’t worry if you don’t have previous experience in the energy industry, as all of this is covered in our comprehensive induction.

We pride ourselves on our inclusivity and flexibility, therefore we have two training options available to support your circumstances.

We offer both a 4 week full time induction at our head office in Chandlers Ford (all expenses paid) or a virtual 6 month training programme that can be completed within your part time hours. This ensures you have all the knowledge and tools to support our customers.

**What can we offer you?**

We offer you all the benefits you’d expect from one of the nation’s biggest and best energy challengers, including: competitive salary, contributory pension scheme, bonus up to 5% of salary and a health care scheme. You’ll also get the chance to work for one of the top CEOs in the UK, as voted for by Glassdoor’s 2022 Employee’s Choice Awards

We aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be.

**What does this role involve?**

Our Energy Hubs are located on the high streets, to service customers in the community.

Day to day, you will;
- use our in-house CRM system to allocate customer correspondence to the correct account;
- liaise with internal departments to investigate and resolve customer queries regarding bills, complaints, technical meter enquiries, booking engineer meter installations;
- top up customers gas and electric meters;
- provide energy efficiency advice;
- process PayPoint and Payzone transactions;
- work to sales and services targets;
- sell Utilita products;
- work closely with local charities and organisations to help fundraise and deliver on vital services, whilst promoting our own charitable foundation ‘Utilita Giving’.

**Who are we looking for?**

You will be a positive and solution focused individual with a can-do attitude, as we strive to resolve all customer queries at first instance.

Your ability to adapt will enable you to move between different customer contact, whether this is face to face, live chat or on the phone supporting as an overflow to our contact centre.

Previous experience in a customer focused role, either face to face or telephony is advantageous.

**Additional benefits available on your first day**
- Utilita Bonus Scheme, made up of personal and company elements.
- Career progression, 32% of our vacancies in 2022 were filled internally.
- 25 days annual leave plus bank holidays. (Pro Rata)
- The opportunity to win tickets to major outdoor events with Utilita Extra -including, gigs and shows at the Utilita Newcastle, Sheffield, Birmingham and Cardiff's arenas.
- Discounted employee energy tariffs.
- Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- We are in the process of setting up our own charitable foundation and offer all our staff a paid volunteering day every year. Plus the chance to be involved in various fund-raising opportunities.
- A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
- Death in service, twice your annual salary.
- Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.

**About us**

Founded in 2003, Utilita is the first - and still only - energy company created to help households use less energy, by giving them better control via digital technology. Which is why we were voted Sustainable Tech Company of the Year 2022 in the Southern Tech 100 companies and our industry-leading smartphone app (USwitch Awards won best app 2018, 2020 and 2022).

Utilita is Britain’s leading Smart Pay as You Go energy provider, with over 800,000 customers, and thanks to having better control, its customers use around 11% less energy than the average bill paying household.

Utilita is committed to becoming a net zero business by 2030 and was named Green Energy Disruptor of the Year at the Better Society Energy Awards in October 2021.

**Job Types**: Part-time, Permanent

**Salary**: £12,552.50 per year

**Benefits**:

- Company pension
- Employee discount
- Health & wellbeing programme
- Paid volunteer time

Work Location: In person