Customer Service
1 day ago
**Job Overview**
**Duties**
- Respond to customer inquiries promptly and professionally, ensuring a high level of customer satisfaction.
- Utilise effective phone etiquette to communicate clearly and courteously with customers.
- Analyse customer needs and provide appropriate solutions or escalate issues as necessary.
- Perform data entry tasks accurately, maintaining up-to-date records of customer interactions.
- Assist in upselling products or services where appropriate to enhance the customer experience.
- Collaborate with team members to improve service delivery and resolve customer issues efficiently.
- Maintain knowledge of company products and services to provide accurate information to customers.
**Qualifications**
- Proficiency in English
- Strong communication skills, both verbal and written, with the ability to engage effectively with diverse customers.
- Experience in customer service or a related field is an advantage.
- Demonstrated ability to analyse situations and provide effective solutions.
- Familiarity with data entry processes and basic computer skills.
- A friendly disposition with a commitment to delivering outstanding customer service.
Join us in creating memorable experiences for our customers while developing your career in a supportive environment
Pay: £16,598.81-£26,474.16 per year
**Education**:
- Bachelor's (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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