Service Advisor

1 week ago

Telford, United Kingdom Group 1 Automotive Full time

**Service Advisor (FTC) - VW Telford**

**_Fixed Term Contract Until 31/12/2025_**

**_Competitive salary + OTE & excellent benefits_**

**_45 Hours_**

**Create experiences you can be proud of.**

Working with world-class brands as a Service Advisor you’ll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

**What we can offer you**
- **33 days’ annual leave**, including bank holidays
- The opportunity to buy **additional holiday**:

- **Retail discounts** that save you money every day
- **Gym discounts, cash healthcare plans**, and a **cycle-to-work scheme**:

- **Car discounts **for new and used purchases and servicing
- **Flexible pension scheme**:

- **Family-friendly policies** that help you spend more time with the people that matter
- A **wellbeing programme** to support you and your family
- **Ongoing recognition** from your peers and leadership team
- A **community volunteering day**

**What you’ll do day to day**
- Provide an outstanding level of customer care
- Book service and repair work, always ensuring workshop and parts availability
- Keep customers fully informed of progress of their vehicle repairs
- Organise loan car bookings for customers where needed
- Obtain and process payments in a timely manner in adherence to Group 1 Automotive policy
- Maintain accurate customer records on our systems
- Convert as many inbound and outbound calls into bookings as possible

**Helpful skills and qualifications**

**Don’t worry about ticking off every single skill here** if you care about delivering great experiences as much as we do, we want to hear from you.
- Excellent communication and organisational skills
- A passion for delivering an incredible experience to all, whether internal or external customers
- The ability to identify the needs of the customers and opportunities to upsell
- Excellent time management skills and the ability to work under pressure
- Previous experience in a target driven role
- Full UK driving licence

**Who we are**

**Be part of something big**

Group 1 Automotive is on an exciting growth journey. We’re the largest partner in the UK for Mercedes
- Benz, Volkswagen and Audi, and second largest for BMW & MINI.

Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

**But you don’t need to love cars to work with us** - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

In return, we recognise that the success of our business is because of our fantastic people. Which is why we’re committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.

  • Service Advisor

    1 week ago

    Telford, United Kingdom Inchcape Full time

    **Service Advisor - VW Telford** **Salary £24,995.25 - £31,515.75 (DOE) OTE £41,335.75** **45 Hours (Monday to Friday 8am-6pm and 1 in 3 Saturdays 8:30am-12:30pm)** Our Full Time Service Advisor at VW Telford is an amazing opportunity for someone who is looking to join a fantastic team that will help develop and train you in all things VW! At...

  • Customer Service Advisor

    1 day ago

    Telford, United Kingdom L&C Employment Consulting Full time

    Customer Service Advisor - Temp - Telford L & C Consulting are recruiting on behalf of one of Telford’s best known and respected companies. We are currently looking to recruit a new customer service advisor for them on an on-going temporary basis to work in their customer service department. You’ll need to be available at short notice and have a stable...

  • Trainee Service Advisor

    2 weeks ago

    Telford, United Kingdom Furrows Limited Full time

    **Trainee Service Advisor** Are you a customer service professional with a passion for the automotive industry? Join our team as a Service Advisor! **You will be responsible for**: - Greeting customers - Scheduling service appointments - Cataloguing customer concerns and comments - Logging service orders and descriptions of problems and repairs -...

  • Customer Service Advisor

    1 week ago

    Telford, United Kingdom Lyreco Group (Italy) Full time

    Find your career possibilities# Customer Service AdvisorAngebot vor 22 Stunden 49 Minuten veröffentlichtTelfordCS - Customer ServicesFull time**Customer Care Advisor****Location: Donnington- Telford****Salary:** **£24,570K per annum****Mon- Fri- 9am-5.30pm.****Full time- Permanent****Office Based Role.**As a key member of our team, you will be at the...

  • Customer Service Advisor

    5 days ago

    Telford, United Kingdom Lyreco Full time

    Customer Care Advisor Location: Donnington- Telford Salary: £24,570K per annum Mon- Fri- 9am-5.30pm. Full time- Permanent Office Based Role. Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We’re looking for an experienced and driven individual to join...

  • Customer Service Advisor

    1 day ago

    Telford, United Kingdom L&C Employment Consulting Full time

    Customer Service Administrator - Permanent - Telford L & C Consulting are recruiting with a well-known and respected Telford organisation for a new Customer Service Administrator to join them on a permanent basis. The multi-national company are looking an experienced Customer Service Advisor who comes with good communication skills and a resilient approach...

  • Customer Service Advisor

    1 week ago

    Telford, Telford and Wrekin, United Kingdom Lyreco Group Full time £24,570 - £30,000 per year

    Customer Care AdvisorLocation: Donnington- TelfordSalary:£24,570K per annumMon- Fri- 9am-5.30pm.Full time- PermanentOffice Based Role.Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We're looking for an experienced and driven individual to join our...

  • Customer Service Advisor

    1 day ago

    Telford, United Kingdom Orbit Full time

    **Customer Service Advisor, Telford** **Benefits** - Salary: from **£24,091** based on experience (40 hrs week). - Shifts: Monday to Friday 8am - 8pm and Saturdays 8am - 4pm, including Bank Holidays. - Summer and Christmas Parties..plus Seasonal fun events ! - Mandatory annual salary review. - Company funded Health & Wellbeing Initiatives. - 31 days...

  • Customer Service Advisor

    1 day ago

    Telford, Telford and Wrekin, United Kingdom Lyreco Group Full time

    Customer Care AdvisorLocation: Donnington- TelfordSalary: £24,570K per annumMon- Fri- 9am-5.30pm.Full time- Permanent Office Based Role.Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We're looking for an experienced and driven individual to join our...

  • Customer Services Advisor

    2 weeks ago

    Telford, United Kingdom Vivactive Ltd. Full time

    Customer Service Advisor Full Time - 37.5hrs Monday - Friday Hours: 09:00-17:00 We are seeking talented individuals, with the passion to succeed, to join our head office based in Telford. Can you, through innovation and drive, make great things happen? Do you want to join a team of outstanding individuals to revolutionise the customerexperience? Key...