Project Support Coordinator

1 day ago


Horley, United Kingdom Utility People Full time

**Ref: 14198**

**Role: Project Support Coordinator (12 month FTC)**

**Location: Horley (2-3 days split between office and home based after training)**

**Salary: up to £24k DOE**

**Summary**:
**Key responsibilities**:

- Fully manage Utility installation or maintenance logs
- Manage Project Delivery and Support mailbox, and prioritizing workload.
- Adhere to Project Delivery & Support SLAs, and responding to customer communications.
- Collate, investigate and progress all customer orders and queries through to completion.
- Identify improvements in service suggesting continual improvements within the team.
- Resolve customer queries and complaints.
- Generation and analysis of monitoring statistics
- Generation of regular customer reports.
- Commission and distribution of SIM cards and hardware and maintain stock levels.
- Manage and maintain accurate and up to date paper and electronic files.
- Proactively liaise with and quickly build rapport with customers and suppliers.

**Skills and experience required**:

- Strong problem-solving and analytical abilities
- Keep up to date with advances in business area, new methods and ways of working.
- Strong administrative and organisational skills.
- Intermediate knowledge of Excel, Word and Outlook.
- Confident and accurate use of departmental computer systems/databases.
- Articulate, professional and clear verbal communication skills.
- Present information clearly and in an engaging way.
- Good interpersonal and rapport-building abilities.
- Precise and appropriate written communication skills.
- Good telephone manner

Other requirements: Reasonable fitness levels to undertake facilities work including manual handling including data loggers and printer paper deliveries


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