Customer Administrator

2 weeks ago

Belfast, United Kingdom TRP Services 2 Full time

Our client based in Newtownabbey are looking for a Customer Service Advisor to join their expanding team.

**_FOR MORE INFORMATION PLEASE CALL CHELSEA ON 02890241743 _**

**JOB PURPOSE: -**

To provide full administrative support to the operations team with the primary role of working alongside the scheduler in providing an effective and professional service to our customers.

**HOURS OF WORK**
- Monday - Thursday: 8AM - 4.45PM
- Friday: 8AM - 3.15PM
- 42.25 HOURS PER WEEK
- FULL TIME - PERMANENT OPPORTUNITY

**SALARY**
- Between £22,500 - £24,000 dependant on experience.

**JOB SPECIFICATION**

**CUSTOMER COORDINATION / SERVICE ADVISOR**
- Customer order processing - including data entry & order approval
- Scheduling Customers Orders - working closely with production supervisors, the Transport Manager and the Sales Team to balance customer requirements with production capacity and operational efficiencies
- Close coordination with the Transport Manager to support the balancing of customer requirements with optimising the daily transport plan / efficiencies
- Customer order query handling (order amendments)
- Complaint handling - receiving and passing on to relevant dept.
- Filing of orders in a timely and accurate manner
- Communicate and provide information by relevant methods internally and externally to assist and facilitate efficient organisational operations and processes
- Maintain excellent relations with existing and potential new customers
- Answer incoming calls in a professional, timely and accurate manner.

**FRONT OF HOUSE**
- Customers / drivers
- Confirm on induction register or prompt induction
- Provide PODs and handle cash payments
- Deal with queries or redirect if necessary
- Visitors (meetings, interviewees etc.)
- Operate sign-in process and direct to appropriate personnel
- Supplier deliveries - coordinate with appropriate personnel

**ADDITIONAL DUTIES**
- Support for sales related activities
- Support for Goods In team
- Operations administration relating e.g. relating to H&S
- To carry out other duties and reasonable requests as identified by management, including assisting other personnel with workloads and covering for holidays / absenteeism
- Be Customer focused with dedication in your service delivery to meet Customer needs.
- Ability to maintain positivity when working under pressure, re-prioritising workload where necessary.
- Be reliable with the ability to multitask and have strong problem-solving skills.
- Strong attention to detail, accuracy and numeracy.
- Excellent IT skills with the ability to learn new systems quickly as required i.e. Microsoft Word/Excel/Outlook.
- Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner.
- At least 1 years’ experience in similar working environment
- At least 1 years’ customer service experience

**_TRP “The Right People” are a Recruitment Company acting on behalf of our Client._**

**_TRP “The Right People” are an Equal Opportunities Employer_**

**Job Types**: Full-time, Permanent, Temp to perm

**Salary**: £22,500.00-£24,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Application question(s):

- Do you drive? If no what is your postcode?

**Experience**:

- Administration: 1 year (preferred)
- Customer service: 1 year (preferred)

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