Customer Administrator

Customer Administrator (12 month FTC)

Location: Belfast

Salary: £24,780 plus benefits

Hours: 35 hours a week

Start Date: 17th November 2025

At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail.

Are you looking for a new and exciting career and able to start in November?

We are looking for ambitious individuals to join our HUB team on a 12 month FTC, delivering an exceptional and friendly service. If you are customer orientated and have good attention to detail, come join us at The HUB Group.

Our Customer Administrators handle applications accurately and efficiently. This position involves a combination of administrative duties and phone-based customer interactions, ensuring that every customer enjoys an outstanding experience. A full induction and training programme is offered, enabling you to deliver an exceptional customer experience.

Salary: £24,780

Location: Belfast City Centre - Hybrid approach

This is a full time, contract position at 35 hour week, Monday - Friday 9am-5pm. Initially this is office based, however once probation is complete, the role is then offered on a hybrid model (50% in the office)

Who are HUB and Why Us?

At the HUB Group (part of Just Group plc – a FTSE-250 company) we are focused on finding the right financial solutions for people approaching or in, retirement. Our purpose is to help people achieve a better later life. We provide advice on releasing equity from people's homes, turning pension savings into an income for retirement and funding long-term care. This particular job role is focused on turning pension savings into an income for retirement.

We want to ensure all our people are supported to become subject matter experts within their chosen career field.  We'll invest time in developing you and your career goals through our career development frameworks.  Not only does your salary increase, will you also be provided with technical and skills development training and have access to on demand learning and opportunities to upskill within your career field or multiskill into another part of the business

What can we offer you?

• 28 Days Annual Leave (plus bank holidays), Birthday day, plus Sustainable Travel Time – extra time off for employees who go on holiday via transport with lower carbon emissions than air travel.

• Amazing Pension Scheme  - Employer starts at 7% and increases to 10% based on your contribution

• Private Medical Cover, Income Protection and Life Assurance

• Learning and Development opportunities - including access to LinkedIn Learning.

• FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)

• Plus, a variety of Employee Funded Benefits available to you via our Online Benefits Portal including Dental, Cycle to Work schemes, Charitable Salary Giving and much more

More About What You Will  Be Doing:

As a New Business Processor, you will ensure applications are completed and processed with efficiency and accuracy, all while delivering and upholding exceptional customer service standards.

You will take ownership and responsibility of your own applications and customer enquiries, providing prompt and efficient responses as well as ensuring that informative and accurate information is provided to the customer throughout their time with us.

A full training and induction programme is offered, to enable you to deliver an exceptional customer experience in every interaction, by being helpful and making their journey with us an easy, efficient and positive one.

Who do we look for:

To be successful in this role, we seek people who are driven to provide excellent customer service and who maintains focus even when faced with high volumes of work, ensuring accuracy is not compromised, as well as the following:

• Experienced in both administration and customer interaction via telephone.

• Customer orientated and have the customer's best interest at the heart of everything you do

• Able to work under pressure to achieve objectives within set timescales, without compromising accuracy and quality

• Capable of performing and collaborating in a large team environment

• Extremely organised, with the ability to make intelligent decisions when faced with competing priorities

• Excellent at both verbal and written communication, with great interpersonal skills and the ability to communicate at all levels

• GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths

If this sounds like your next opportunity with career progression, we want to hear from you

Why Just?

At Just you'll have the opportunity to develop your career, whilst making a difference to the lives of those around you.  You'll be part of a company with a strong and distinctive culture - we're ambitious, curious and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.

We're committed to building a more sustainable business, and we're working hard to make progress against our Net Zero targets. We're reducing our reliance on fossil fuels in our offices, switching to more sustainable sources of energy and we're investing more of our money in green and social assets.

Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just. We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.

Be Bold. Be Brilliant. Be Just.