Complaints Handler
3 days ago
carloans 365 is looking to add an experienced Complaints Handler to our team on the back of significant business growth.
The Complaints Handler will be responsible for end-to-end management and resolution of customer complaints related to vehicle purchasing and finance options.
Working with customers, dealerships and lenders, this role requires exceptional communication skills, a keen attention to detail and the ability to navigate complex issues while ensuring an exceptional customer experience.
**What’s involved?
- Receive, log, and acknowledge customer complaints in a timely manner
- Be a key player in maintaining our strong customer relationships by handling complaints with empathy and professionalism
- Investigate and resolve complaints efficiently, ensuring compliance with CL365 company policies and strict FCA regulatory requirements
- Ensure all resolutions are compliant with relevant legislation and industry standards
- Handle sensitive information with the utmost confidentiality
**What **are we looking for?**
- Experience in a Complaints role within the motor trade - experience at a broker is highly beneficial
- Familiarity with FCA legislation and processes
- The ability to build rapport, diffuse difficult situations and solve problems using communication skills
- Resilient and positive with a proactive mindset
**Further details**
- Monday - Friday working pattern, 9am - 5.45pm
- 28 days annual leave
- On site in our Old Trafford office
- Salary from £28,000
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