Outpatient Clinic Administrator

The Outpatient Delivery department has a vacancy for a full-time Outpatients Clinic Administrator to join our well-established team. We are seeking to recruit a motivated, proactive and successful outpatient clinic administrator to support Outpatient Delivery within Planned Care.

The role includes sitting reception, prepping case notes, capturing data in a timely manner and ensuring administrative duties are delivered in line with service needs.

You will need a proven track record in administrative/customer care skills, timely data capture, managing patient pathways and an understanding of the pressures of a busy service with competing demands. You will help support the management of pathways both outpatient and inpatients to support the organisation in achieving RTT. You will be expected to support the implementation of any required changes to processes, ways of working and changes to Divisional/Trust needs.

You will need to be able to effectively communicate with patients, carers’ and visitors to the Trust as well as staff of all disciplines and positions. You will work in close liaison with clinicians, nursing staff and administrative colleagues both within the Division and the wider Trust. You will be expected to manage, organise and prioritise your own workloads and support the co-ordination of cross cover of departments.

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
- To observe the general responsibility of all staff under the Health & Safety at Work Act.
- To maintain strict confidentiality of staff and patient records, in line with Trust Policy: any unauthorised breach of confidentiality will result in disciplinary action.
- To ensure that acceptable standards of data protection are maintained, in accordance with the Data Protection Act.
- To observe the rules, policies and procedures in King’s College Hospital.
- To undertake any other duties appropriate to the grade, which may be required from time to time.
- To carry out duties as an employee and service-provider with due regard to the Trust’s Equal Opportunities Policy.
- To participate in team meetings as required by your team leader.
- The post holder has a general duty of care for the health, safety and well-being of work colleagues, visitors and patients within the hospital in addition to any specific risk management or clinical governance accountabilities associated with this post.