Lead Hca

**The Opportunity**

We are seeking a proactive and organised **HCA Lead** to coordinate our outpatient services and provide leadership within our Healthcare Assistant team. Based at the prestigious **Cadogan Clinic**—a multi-specialist plastic surgery and dermatology day hospital in the heart of Chelsea—this is a key role focused on delivering high-quality, patient-centred care through effective operational planning, communication, and collaboration.

As a member of our Junior Leadership Team, you will play a crucial part in ensuring the smooth delivery of daily clinical services, supporting both patients and consultants, and upholding our exacting standards of care and professionalism.

**Your Role at a Glance**

Reporting to the Clinic Manager, you will:

- Lead and coordinate the daily activities of the HCA team.
- Manage staffing rotas, room allocations and the delivery of outpatient services such as mole mapping, bloodwork, swabs and minor procedures.
- Ensure high standards of health & safety, stock control, and operational readiness across outpatient areas.
- Act as a key communication point between clinical teams and support departments, maintaining efficiency and alignment throughout the day.
- Support onboarding, development and supervision of junior team members.

**Key Responsibilities1. Operational Coordination & Daily Planning**
- Develop and manage the daily rota, ensuring sufficient cover for all procedures and activities.
- Allocate minor procedures and clinic tasks in collaboration with the Reception Lead and wider team.
- Maintain awareness of service flow and patient scheduling, adapting allocations as needed.

**2. Patient Safety & Clinical Support**
- Oversee and document risk assessments for paediatric patients in line with clinic protocols.
- Assist with specimen handling, liaising with external labs and maintaining logbook integrity.

**3. Theatre & Minor Operations Support**
- Monitor the Theatre Whiteboard to ensure staffing and scheduling accuracy.
- Communicate updates or cancellations to the Clinic Manager, including patient ID and context.
- Support minor procedures, including bloodwork and LA appointments, as needed.

**4. Stock & Equipment Management**
- Oversee outpatient stock levels and ensure accurate distribution according to the stock map.
- Conduct weekly stock checks, rotate inventory to prevent waste, and report issues promptly.
- Collaborate with the Procurement Lead and Clinic Manager to align stock levels with clinical demand and cost control goals.

**5. Team Support & Collaboration**
- Share real-time updates on consumables and local anaesthetic (LA) preferences with the Theatre Manager.
- Work clinically during quiet periods to ensure full team integration and efficiency.
- Support the Clinic Manager with onboarding, training, and competency planning for new starters.
- Submit monthly prescription logs to Finance and Dr. Mayou in line with internal deadlines.

**What You’ll Bring**
- Experience in a healthcare environment, ideally within outpatient or surgical services.
- Strong organisational and communication skills, with the ability to multitask and prioritise.
- Confidence in coordinating rotas and overseeing operational workflows.
- A proactive, solutions-oriented mindset and strong attention to detail.
- A collaborative, team-first attitude with leadership potential.

**What We Offer**
- A dynamic, supportive working environment in a leading cosmetic healthcare clinic.
- Opportunities to develop your leadership skills and grow your career.
- Staff treatment discounts and wellbeing initiatives.
- Birthday & anniversary leave, pension scheme, and generous annual leave.
- The chance to work alongside top consultants in a premium, patient-focused setting.

**Job Types**: Full-time, Permanent

Pay: £30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme

**Language**:

- English (preferred)

Work Location: In person

Reference ID: LeadHCA