Key Account Coordinator

**Key Account Coordinator**
**Location: Fareham**
**Package: Salary £30,000 - £32,000 (dependent on experience) **plus attractive OTE potential & flexible benefits package including hybrid working, up to 27 days holiday (Plus additional annual leave purchasing scheme)**
**Sector: Packaging distribution**
**The Company**
We, the UK’s largest packaging distributor have an exciting opportunity for an experienced Key Accounts professional to join our team based in Fareham. We are a committed equal opportunities employer that champions ‘dignity in the workplace’. Our focus is toprovide customers with fully integrated and innovative packaging solutions, augmented by outstanding customer service. Appointing and nurturing sales talent across our business is key to our continued growth.
**The Key Accounts Coordinator Role**
Key Account Coordination is a key part of what we do, providing the crucial ‘bridge’ between our customers and our internal purchasing, logistics and external field sales teams. This fast-paced, multi-faceted role will see you handling inbound customer enquiriesand processing sales orders. In addition you will assist the external sales executives and generate some outbound activity to help develop customer spend and identify new opportunities. This position is looking after higher spend/larger customer accounts andis focussed upon customer engagement. You will be focussed on understanding customer needs, to ensure opportunities are realised and first class service is provided at all times. On this occasion we are seeking to hire someone on a full time basis, workingMonday to Friday.
**Key Accounts Coordinator Key Duties**:

- Managing and developing a portfolio of key customer accounts, effectively maintaining profitability
- Dealing with incoming queries from key customers and providing advice & solutions
- Undertaking outbound activity to help identify and target new customers
- Working closely with and supporting the external sales team
- Administration of sales orders/quotations, ensuring customer delivery dates are met
- Regular use of internal CRM system
- Closely liaising with internal departments such as logistics and procurement

**Do you have the correct profile?**
We know that this role will ideally suit an experienced internal sales person who can demonstrate a good track-record of success in a similarly fast paced, customer focussed position. That said, it’s often about character and personality. So if you fancy afast paced & varied role where you can showcase your charisma in charming our customers and you’re not afraid to make outbound calls, we would love to hear from you. You will need to learn our internal systems (CRM etc.) but that goes for anyone and we willprovide full training. It is however vitally important that you have a first class telephone manner (friendly and professional) coupled with strong administration skills. It also helps if you are commercially aware and target driven.
**Our Benefits**
We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits package can include:

- 25 days annual leave (rising to 27 days with service) plus all public/bank holidays
- Additional Holiday purchasing scheme (run annually)
- Contributory pension scheme
- Geographical salary weighting available at certain specific locations
- Free parking at the majority of our site locations
- Annual (company paid) volunteering day
- Range of company cars or cash allowance (including hybrid/electric) for qualifying job roles
- Employee assistance program to support & advise with well-being & any issues
- Extensive range of training/development & potential progression opportunities
- Employee discount scheme (discounts on several major retail/leisure brands)
- Simply Health/Dental Cover option or BUPA cover for qualifying roles
- Enhanced HR policies relating to various employee rights & entitlements
- Long service awards (5-40 years)
- Charitable giving options
- Financial support with eye-tests/purchasing glasses (DSE users only)
- O2 Mobile discount scheme (up to 25% off)

**Your future with us**
Here at Macfarlane Group, you truly have the potential to shape your own future and set your own ambitions. We are a large group company where internal promotion and mobility is a key feature of our success. Through tailored career plans, we provide a widerange of structure training & development pathways, utilizing both inhouse expertise to share knowledge and the best-in-class external training partners. There is potential access to management & leadership development, and we work closely with recognised,accredited bodies including the Institute of Leadership & Management (ILM) & the Institute of Sales Professionals ISP). So there really are no limits to where your journey within Macfarlane Group may take you.
**How to apply/next steps**
NO RECRUITMENT AGENCIES PLEASE