Key Customer Account Specialist

Job title: Key Customer Account Specialist – Supply Chain
Department: Supply Chain
Location: Delta Park, Fareham, Hampshire
Working Hours: Monday – Friday, 37.5 hours per week (Onsite)

A brighter future awaits you

CooperVision is one of the world's leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of CooperVision means helping improve the way people see each day. It's more than making contact lenses, it's about giving lens wearers freedom and confidence to move about their daily lives. We're all about bright futures – for our people and those who wear our contact lenses.

Scope:

As a Key Customer Account Specialist, you will be responsible for working with key accounts from a Supply Chain perspective. You will liaise directly with your assigned customers, as well as interact with internal CooperVision functions such as Planning, Commercial, Marketing, Operations, Distribution and Customer Service.

Job Summary:

This role is responsible for the management and delivery of solutions and services to assigned Key Customer Accounts, including the communication and coordination with internal teams including commercial, operations and supply chain. The postholder is responsible for regular customer reviews and providing KPI's, performance reporting and business analysis to the customer.

In addition, this role identifies constraints and issues affecting performance, ensures smooth implementation of change (new products, supersessions, discontinuations) without disruption to service levels of the customer.

Essential Functions & Accountabilities:

• Communicate and coordinate between Supply Chain, the business, and the customer for your Key Customer Accounts.
• Build strong relationships internally with cross-functional teams, and outside the business, including your key customers.
• Work on behalf of the customer within Cooper Vision to ensure we deliver excellent levels of service and support your key customers.
• Be responsible for providing and analysing the service and performance reporting for your key customers.
• Manage regular customer review meetings and ensure we are providing regular feedback on performance, KPI's and issues.
• Work closely with the supply chain team to ensure we are maximising availability and service for the range of products for your key customers.
• Work closely with the NPI and supply chain team to ensure we manage change, new products, supersessions, and discontinuations without disruption to the customer or service levels.
• Ensure a joined-up CooperVision approach with strong and regular communication and coordination with the sales, marketing, commercial, and customer services teams.
• Working within cross-functional teams to help deliver complex change in support of your key customers' targets and objectives.
• This role reports directly to the Key Account Team Leader with no direct reports.

Travel

• Commercial travel requirements of up to 10% per annum (5 weeks).

Qualifications, Knowledge, Skills and Abilities:

• Deep understanding of Supply Chain processes & methods, and proven ability to successfully deploy activities.
• Deep understanding of customer service and key account management priorities and solutions.
• Highly focused and driven, able to persevere and overcome obstacles.
• Able to use Initiative and make decisions in a fast-moving environment.
• Strong communication skills (written and verbal).
• Strong administration and office management skills.
• Proven project and change management skills.
• Highly advanced skills in the use of Excel.
• Intermediate skills in Word and PowerPoint.

Experience:

• Minimum 3 years of medical device industry experience is desirable.
• Minimum of 3 years Customer Service / Key Account Management.
• Minimum 3 years Supply Chain and Demand Planning.

Education:

• Minimum: degree level
• Minimum: APICS qualifications CPIM
• APICS CSCP qualification, or training towards, preferred.

What we offer:

You'll receive competitive compensation and a fantastic benefits package including 25 days holiday, pension scheme, healthcare cover, life assurance, access to our Wellness Platform to support you in mental health and wellbeing, a discounted contact lens scheme and much more

We are committed to our employees' personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential. To help us achieve our goals, we'll give you everything you need to help you achieve yours.

We also provide access to LinkedIn Learning to help you develop in your career and grow with CooperVision

What you can expect:

As a CooperVision employee, you'll be welcomed into a diverse and progressive global business. We appreciate how important fostering an inclusive culture is and how different perspectives add value and contribute to our success.

If you like what you see, take the first step towards your Brighter Future and apply today All suitably qualified applicants will receive equal consideration and opportunities from CooperVision.

Please view our careers page at  view all other opportunities.

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