Customer Service Administrator

1 week ago

Leeds, United Kingdom Brook Street Full time

We have had several exciting vacancies open up in the Customer Service/Administrator field as Process Assistants with UKVI based in Leeds.
**Contract: Temporary**
**Duration: 6 months, then extension to a fixed term contract of a year**
**Pay Rate: £9.90 per hour**

**Hours: Full-time and part-time positions available.**
In this role, you will be assisting in the provision of transaction processing services to clients. You'll be responsible for defined core administrative, operational and/or technical activities within your department, and you will provide a range of straightforward,routine services often as part of your team. This may involve responding to routine queries or issues and referring any unusual or non-routine situations to others.
**You will be responsible for**:

- Resolving these queries, escalating as necessary (e.g. a team leader), and logging as appropriate.
- Maintaining records and updating information either via database or manually to a standard to distribute to other team members or groups when required, and for audit purposes.
- Learning the procedures and understanding how to process work to the defined level of quality.
- Organising your work schedule to prioritise allocated work on a daily basis, and ensuring deadlines are met.
- Liaising with internal and external clients.
- Printing and posting data/reports/invoices daily.
- Supporting line management on additional admin when required.
- Be organised and able to delivery tasks timely and accurately;
- Have excellent attention to detail in record keeping;
- Be an effective team player, who constantly displays commitment and flexibility, as well as the ability to work in a structured environment;
- Be an effective problem solver;
- Be an excellent communicator who can maintain good relationships with colleagues and clients;
- Deliver high quality customer service in a professional manner, creating trust and confidence;

**Requirements**:

- Right-to-work in the UK
- Clear DBS minimum
- 3 Year referenceable Work History
If these sound like areas you have experience in and are eager to develop, please submit your CV to apply.

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