Customer Service Executive

**About Us**

For over 20 years, we’ve worked with businesses to develop a total vehicle and plant hire solution that’s like nothing else out there. A solution that seamlessly and effortlessly connects businesses with vehicles and suppliers with customers.

Our tech-led approach is for businesses with higher volumes and complex requirements from a range of sectors, whatever the category.

At Nexus, we’re always moving forward. As a responsible business, we grow, we innovate, and we relentlessly enhance our tech, so you never have to stop.

This attitude drives everything we do - for our customers, our people and our suppliers - and is grounded in the synergy of four core values.
- Never stop evolving
- Never stop anticipating
- Never stop committing
- Never stop collaborating

**Our People**

We’re not your average workplace; we’re a dynamic hub of ideas, people, and cutting-edge solutions. Our dedicated teams constantly collaborate, innovate and leverage the latest technology to drive our partners efficiency and ensure reliability.

In return, we give our people everything they need to unlock their full potential and develop advanced digital skills. Our tech-led culture and intelligent automation empower data-driven decision-making to keep things moving.

**Our Internal Behaviours**

Put simply, our people, like our partners, never stop growing and achieving.

Our internal behaviours bring us closer to businesses navigating unpredictability, who turn to us for support.

Inspired by our people, they also give our colleagues the complete picture - our purpose, our aims, and our collaborative approach to achieving them. We look for people who share the same behaviours to join us on this journey.
- Embrace every challenge
- Go the extra mile
- Lead by example
- Driven by technology
- In it together

**The Opportunity**

Due to a period of growth, we are excited to be recruiting for the role of customer service executive.

A customer service executive provides first line customer service via telephone and live chat. You will act as a liaison between our customers, suppliers and internal Operations Team to resolve any queries to the highest standard, providing first time resolution through exceptional customer service. This role attracts hybrid working once training has been completed.

**Key Tasks**
- Respond to customer and supplier queries via multiple channels including telephone live chat. Confident in multitasking between both at the same time
- Investigate customer or supplier queries, providing first time resolution where possible
- Accurately process customers’ rental requirements using IRIS and any relevant associated supplier systems within the agreed objectives
- Achieve personal quality and productivity standards whilst promoting a positive, long-lasting impression of Nexus
- Maintain positive relationships with customers by displaying extensive knowledge of Nexus, our services and the rental sector to ensure repeat business and customer satisfaction
- Complete administration tasks that are handled by the Customer Service team
- Escalate immediately any issue deemed detrimental to the company or in possible breach of Health and Safety regulations to the line manager
- Treat all customers, be they internal or external, with courtesy and respect
- Actively contribute towards achieving team & department targets through best practice sharing and building strong relationships with your peers
- Ensure that all calls are answered within target time and meet the quality standards set by the business

**About You**
- Excellent understanding of Customer Service, with a desire to provide the very best service.
- Versatile, proactive and dedicated to delivering customer service excellence
- Approachable and helpful to our customers and suppliers
- Professional attitude & confident in communicating with customers at all levels
- Excellent attention to detail
- Proactive problem solver with an enthusiastic can-do attitude
- Excellent multi-tasking skills
- Team player

Essential requirements
- Experience of working to successfully working to targets
- Experience in a Contact Centre or Customer Service environment

Desirable
- GCSE Maths and English or equivalent
- Customer Services NVQ level 3 or equivalent
- Experience of the automotive / rental sector desired, but not essential

Pay: £24,570.00 per year

**Benefits**:

- Casual dress
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (required)

Work Location: In person