Income Officer
4 days ago
**About The Role**
Are you looking for a new challenge and a role which will allow you to build relationships which help people make a real difference to their lives?
We are looking for an Income Officer to join our Housing Income Team on a Permanent contract to deliver a supportive service approach to sustaining homes of its residents for over 5700 Council homes and 370 Leaseholders across the Borough of Great Yarmouth.
The Housing Income Team is part of the Housing Assets Service at Great Yarmouth Borough Council and is responsible for providing an effective and high-quality service to Council tenants and leaseholders including:
- Setting up new tenancy and garage rent accounts
- Taking early action to prevent and reduce rent arrears, maximising income collection
- Billing and collection of leasehold service charges.
As an Income Officers you are the first point of contact with our tenants delivering high standards of customer service. If you are self-motivated, have experience in communicating with customers, have a strong customer focus and are passionate about making a difference to people’s lives, this opportunity is for you we would really like to hear from you.
It is a requirement of the role to have a driving licence and access to your own transport.
Closing date: Monday 07 October 2024
Interviews: Friday 18 October 2024
**About You**
- Experience of effectively using IT systems such as word, excel, outlook in order to prepare and maintain case records, communicate in writing at all levels and analyse written and numerical information. And the processing of complex information.
- A minimum of 12 months experience of working in a demanding customer service environment.
- Background in Housing Management - public sector housing, or private sector managing accounts and income collection at all levels of enforcement and arrears management.
- Experience of accountancy, providing excellent customer service and ability to relate and deal directly with all residents and those vulnerable. With the ability to take complex information and translate into clear information with advice and guidance.
- Experience of working on own initiative, following procedures, assessing situations, and making decisions. And experience of managing a caseload.
- A proven ability to multi-skill with experience of working in an office environment and lone working in residents’ homes.
- Being performance driven to meet targets and deadlines in advance.
**About Us**
Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.
We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.
We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.
**Job Types**: Part-time, Permanent
Pay: £27,334.00 per year
Work Location: In person
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