Major Crime Investigative Support

**Details**:
**Reference number**:

- 428393

**Salary**:

- £36,057
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Executive Officer
- NCA Grade 5 / Police Constable

**Contract type**:

- Permanent

**Business area**:

- NCA - Investigations - Investigations Command is the core crime fighting capability of the NCA. We take an intelligence-led approach and concentrate on tackling the criminals and risks to the public which are beyond the capability or capacity of other law enforcement bodies. Ou

**Type of role**:

- Investigation
Other

**Working pattern**:

- Full-time, Job share, Part-time

**Number of jobs available**:

- 1

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Wyboston(St Neots)

**About the job**:
**Job summary**:

- Major Crime Investigative Support (MCIS) provides front line policing with information, advice and support in relation to major crime and vulnerable and intimidated witnesses. The unit's primary focus is to support investigations through both written and verbal advice, investigative suggestions and where required, access to the MCIS's deployable resources. This role is part of the main gateway into MCIS.

**Job description**:
You will be part of a small team that support law enforcement major crime investigations.

Your varied duties mean that every day will bring a new challenge. The often time-critical nature of your activities will mean you must be able to multi-task and prioritise.

The role utilises a wide range of knowledge and experience around policies, good practice and shared learning, from partner agencies and law enforcement that is current and delivered in a timely fashion.

**Responsibilities**:
To provide support to the investigation of major and complex crime. This will be achieved through targeted research of MCIS case management systems to help inform decision making and sharing of best practice. (MCIS are required to support and share best practice across Law Enforcement partners)

Develop an extensive knowledge of policies, good practice, National Police Chiefs’ Council (NPCC) guidance, relevant law enforcement and government documentation to deliver consistent, up-to-date information to assist investigators. (MCIS advise Law Enforcement partners across a number of disciplines)

To be the first point of contact for all enquiries into MCIS. Record, categorise and triage requests for support via the case management system, identifying the most appropriate team to support the enquiry. (This role is responsible for the triaging and assessment of referrals as they arrive within MCIS)

Acting as a Single Point of Contact (SPoC) for MCIS. (Act as the departmental single point of contact (SPOC) in support of team projects)

Building working relationships with law enforcement agencies and both internal and external partners (Establishing and maintaining positive relationships with both internal and external stakeholders)

Experience in the quality assurance of record management to mitigate against errors and duplicate recording. (Establishing and maintaining positive relationships with both internal and external stakeholders)

Maintain accurate and up to date records for management information purposes, using IT systems to record and conducting effective administrative tasking around data compliance in line with policy (Record Management covering CPIA obligations)

**Person specification**:
**Data Analysis -**Ability to extract and interpret data/information**.**

**Customer Service -**Understands who the customer is, what they want & need, and effectively delivers against those requirements, exceeding expectations where possible.

**Organised -**Able to plan effectively and deliver against key deliverables.

**Problem Solving** - Using logic and imagination to make sense of a situation and find an intelligent solution.

**Communication**- Conveys information clearly and effectively through written & verbal communication.

**Time Management**- Effectively manages time and workload, escalates issues - ensuring tasks are completed to agreed standards and timelines.

**Team Work** - Works effectively with others to focus on and achieve joint outcomes, rather than individual goals.

**Relationship Management** - Develops and maintains positive relationships with internal and/or external stakeholder needs and business objectives.

**Law Enforcement** - Experience in supporting criminal investigations.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Delivering at Pace

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Proven evidence of capturing and interpreting information from a wide range of sources, utilising research skills.
- Evidence of research based projects where there has been a requirement to prioritise workload to deliver high quality results w