Victim Voice Officer

We have an exciting opportunity for a Victim Help Caseworker to join the North Wales team in St Asaph, working 15 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you

**County/Borough**
- North Wales

**Office location**
- Victim Help Centre, North Wales Police DHQ, St Asaph Business Park, St Asaph, Denbighshire, LL17 0HQ

**Full time/Part time**
- Part time

**Hours per week**
- 15

**Work schedule**

**Basic Salary**
- £10,404.00 per annum (FTE £26,010.00 per annum)

**Contract type**
- Fixed Term

**DBS required?**
- Yes

**End date (if fixed term)**
- 31st March 2026

**Police vetting required?**
- Yes

**Closing Date**
- 05/03/2025

**Ref No**
- 5941

**What we offer**:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression

**About the Role**:
As a Victim Help Caseworker you will be:

- You will be responsible for the implementation and co-ordination of peer support groups for victims of crime across North Wales.
- Peer support involves a facilitator led group being empowered to share their experiences with other victims who have experienced a similar crime.
- You will also lead on engagement with victims through 1-2-1 consultations to capture their views on matters relating to support and the Criminal Justice System, as well as increasing engagement on the North Wales Victims Panel run by the Office of the Police and Crime Commissioner.

**About Us**:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.