Best Practise Executive

**Are you looking for an interesting and exciting career move? Do you have an administrative background and a desire to learn more? This is an amazing opportunity for someone with a keen interest in change management, best practise and continuous improvement. This role is working for a global marketing and communications agency. You will have the opportunity to work with the head office team and key stakeholders across the company.
**What you will do as a Best Practise Executive/ Administrator?**

The Best Practice team performs a critical role within the business
- Delivering change and continuous improvement
- Quality assurance and process compliance
- Identification, and effective management of risk
- Development and training of business processes
- Working collaboratively with Business Stakeholders, Project Management and IT Business Alignment we help to deliver improvements within a controlled change environment.
- We deliver value to the business in various forms, including workshop facilitation, training, presentations, SOP documentation and process mapping.
- We provide first line support to users, identifying system, process and training requirements and delivering effective resolutions.
- We provide insight and governance to the various change committees, supporting operational excellence and new client implementations.
- An opportunity has become available for a Best Practice Executive, to assist the Best Practice team in its daily duties to deliver successful change implementation, knowledge sharing and system/process support throughout the business. Advocating quality throughout the change management lifecycle through delivery for all users.
- Support for the Best Practice Team in managing and triaging internal queries, navigating users to the correct points of contact/resources within the business.
- Supporting the Head of Best Practice in producing and maintaining documentation and process governance.
- Supporting with system testing when required, approving changes and updates for release
- Assisting with the planning, set up and maintenance of training.
- Provide administration services during meetings; room bookings, minute taking, issuing of actions etc.
- Assisting with the creating, scheduling and communication of changes throughout the group.

**What experience do you require for the role of Best Practise Executive/ Administrator?**
- An outgoing individual with a natural curiosity/enthusiasm to understand how systems and processes work
- Excellent organisation and time-management skills with the ability to prioritise work appropriately
- Strong written and verbal communication skills. Proficient in the use of Microsoft Office (Word, Excel, Outlook)
- Excellent attention to detail and accuracy
- A friendly individual who will enjoy collaboration with other departments to drive satisfaction and success
- Relatable and willing to support others in need of assistance
- Professional attitude towards our customers and colleagues
- Highly motivated individual with the ability to multitask
- Flexible and robust attitude and ability to work to deadlines

**What you will love about working as a Best Practise Executive/ Administrator?**
- Salary of up to £25000
- Opportunity to work in a hybrid role with great career development
- Working hours 8.30am-5.00pm with hybrid working and flexibility
- Working as part of a global marketing team on site for a tier one brand
- 25 days holiday plus bank holiday
- Working for an organisation who are an employee owned trust - Based on this success, employees are entitled to be in line for ongoing dividends in line with each person’s salary and years of service which is tax free.
- Life insurance 3 x salary
- Pension
- Cycle to Work Scheme
- Christmas Savings Scheme
- Long service awards inc extra holidays
- Free parking