Purchasing Co-ordinator

**Purchasing Coordinator**

As a Purchasing Coordinator, your role is vital to retain customers. You will be managing and exceeding expectations through delivery of a quality service, while promoting our brand values and embraces customer centricity.

Delivering great customer service is key, you will be a team player who is computer literate with fantastic attention to detail. As a Purchasing Coordinator you will be focused on the details of the orders.

**KEY ACCOUNTABILITIES**:

- Act as a first point of contact for all internal and external colleagues, suppliers and customers to ensure delivery of excellent customer service
- Provide support to manage queries and complaints, owning and resolving to ensure customer satisfaction
- Prioritise own workloads to contribute to the smooth day to day operation of the team
- Seek opportunities to improve service levels, processes and the service provided to customers
- Look for opportunities to raise the profile of Fleet Operations and create a positive perception across the business
- Focus on own development and drive Personal Development Plan
- Contribute to a positive and supportive team culture

This is a Pay Zone A2 role with a salary range of up to £19,000

We operate a **hybrid working option, this gives you up to 2 days working from home per week; You will be eligible, once training is complete and you are fully competent in the role.**We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.

You will also enjoy the outstanding benefits including;
- Private Healthcare (AXA PPP)
- Life Assurance
- Company Pension scheme
- A range of personal flexible benefits
- 25 days holiday (plus bank holidays)
- Free parking
- Access to great discounts on our products and services
- To celebrate your first year you will enjoy a ½ holiday or a £75 Love2Shop voucher
- Paid eye tests and £50 towards your lenses
- Fantastic onsite café

**QUALIFICATIONS, SKILLS, KNOWLEDGE & EXPERIENCE**:

- Previous customer service experience
- Good verbal and written communication skills
- Ability to cope with varying workloads and pressure and support colleagues with the same
- Competent in Microsoft Office, especially Excel
- Adept at managing conflicting priorities and making timely decisions within parameters of role
- Experience of influencing and negotiating with others to achieve desired results
- Customer-focused

**BEHAVIOURS**
- Team orientated
- Consistently achieves results
- Adaptable and flexible in approach
- Quality driven
- Quickly grasps new ideas and concepts
- Assertive in confronting issues and challenging others
- Has drive and energy - demonstrates ownership and commitment
- Reacts positively to change and regards it as an opportunity to move the area forward
- Seeks feedback on own performance and handles any developmental feedback positively and constructively
- Innovative
- Treats colleagues & customers with respect and honesty
- Demonstrates role model behaviours within the team

About Arval BNP Paribas:
Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers - large international corporates, SMEs and professionals - tailored solutions that optimise their employees' mobility and outsourcethe risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval's customer promise, are delivered in **29 countries** by over **6,500 employees**. Arval's total leased fleet adds up to **1,103,835 vehicles** throughout the world (December 2017).

Arval is a founding member of the **Element-Arval Global Alliance**, the longest standing strategic alliance in the fleet management industry and the worldwide leader with 3 million vehicles in 50 countries. Within BNP Paribas, Arval belongsto the Retail Banking core activity.