Business Services Co-ordinator

We are currently recruiting for a Business Services Co-ordinator to join our team.

The People and Business Services Directorate is key to the delivery of our organisational strategy, and you’ll be seen as an essential part of its success. As a member of the Business Services team, you will pride yourself on delivering first-class administrative support, sharing best practice, as well as your own knowledge and ideas.

Professional and customer focused, you’ll be a point of contact for colleagues at central office as you help them with a wide range of queries and tasks.

You’ll also be in regular contact with our property teams to plan meetings and team awaydays as a part of our commitment to connecting with each other and to our cause.

What it's like to work here:We're bigger than you think, we're more complicated than we appear and we're larger scale than you'd imagine. We've got passionate people in all our teams, and we've got so much more we want to achieve. We're for ever, for everyone and we really mean that. We don't want to stop at 5.5 million members and we want everyone to feel welcome and enjoy access to our places, so we need to reach new audiences in ways that are meaningful and relevant to them without losing the hearts and minds of those that are already with us.

Your contractual location will be our head office in Swindon and there will be an expectation for you to attend this office at least once a week. However, there is flexibility on where you are based at other times. You'll be required to work at a National Trust location for 40-60% of your working week though. This will be discussed in more detail at interview.

What you'll be doing:The National Trust is a busy organisation that has a lot going on at all times - you can guarantee that no day is the same so you’ll have to love variety.

You’ll be supporting leaders from the People Partnering and Development and the People Services teams.

The People Partnering and Development team lead our organisational approach for all aspects of People & Organisational Development, Talent Management and Workforce Planning. They also provide strategic people support through a team of regional and central People and Volunteering Business Partners

The People Services function is accountable for all the customer focused, easy to access ‘front line’ people support and advice as well as providing specialised people services and support for all of our people - staff and volunteers, when required. The team is also accountable for all of the Trust’s people policies

You’ll be responsible for diary management, keeping things simple and on track, with a flexible approach to managing and anticipating requirements and an understanding of the need for confidentiality in some of the tasks that you perform.

You’ll organise complex travel itineraries and team building sessions at National Trust properties, working with both central and property teams to help plan events efficiently.

You’ll use our NT Analytics system to run transaction reports and use this data to update a monthly budget tracker.

You’ll always champion best practice by sign-posting guidance and providing basic training to the wider team, enabling them to self-serve in areas such as business travel and purchasing. You’ll also play your part in supporting more efficient ways of working, smarter travel and our strategic aim to reduce carbon and cost.

As well as supporting day-to-day operations, you’ll have the chance to get involved in a variety of projects and offer your advice beyond your team. This could range from researching content for our monthly Directorate Briefings, working with property teams on a programme of Learning at Workdays and bringing your own ideas and creativity to the Directorate’s annual conference.

Who we're looking forYou can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible in this role, we’d love to hear from you if you have:

- Experience as a team player, able to run with a variety of tasks and requests, using your ability to prioritise and plan effectively
- A flexible, proactive approach, keen to share your knowledge and learn from others
- Attention to detail
- Diary management experience
- Planned complex travel itineraries
- Experience in recording and tracking of meeting actions
- Working knowledge of Excel and PowerPoint

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% b