Customer Experience Associate Iii

About Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Job Description**:
**Customer Service Associate - Premium Support, with French and English Language**
- ** Permanent Contract of Employment**:

- ** Salary: £21,716.20 + £1,066.70 KPI Bonus opportunity per annum**:

- ** £500 joining bonus**:

- ** Guaranteed 40 hours per week. Shifts between 08:00 and 16:30 Monday to**:

- ** Friday / 1 in 4 weekends 9:00 - 17:30**:

- ** Office-based at our contact centre in Poole, Dorset (South West England)**:

- ** Relocation expenses**

**Why join our team?**

We offer paid training to equip you with all the skills needed, followed by a period of ‘nesting’ where you receive extra support whilst actively supporting customers. All you need is to be PC literate have experience navigating databases, be able to type accurately and to love interacting with customers from all over the world

Experience with Android and iOS is desirable but we provide comprehensive tools and training so you can focus on providing world class service.

You will be helping customers who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues.

This role is for customer support, we’ll never ask you to cold call and there’s no selling either

Being passionate and motivated to deliver outstanding customer satisfaction is paramount, bringing a can-do approach to each day and every interaction. You will have the opportunity to identify and report emerging trends and customer issues to senior staff, becoming a knowledge and performance expert in all you do.

We offer outstanding opportunities for our employees, developing opportunities for you to become advanced level agents with expert knowledge or to join one of the many teams who support the daily operation of the contact centre including Workforce Management, Team Leaders, Trainers and Quality Coaches

With over 500 employees we have one of the most international workforces on the UK’s south coast and are proud of our engaging workplace.

If you like the sound of a dynamic, international environment and you take pride in providing outstanding service, come and join us at Conduent, Poole

**What we are looking for**:
Technical Knowledge
- Knowledge of Android OS and/or iOS is desirable
- Experience with web computing
- Knowledge and experience using Cloud storage services is desirable

Communication & Customer Support
- Ability to manage multiple tasks and priorities including good time management skills
- Proven success in complex work environments while utilizing multiple tools across different channels
- Ability to troubleshoot and resolve technical problems while proactively looking for solutions and proposing improvements
- You do this with grit, initiative, and ownership to see things through completion
- Ability to thrive in a team environment and communicate effectively with team members at all levels
- Excellent verbal, written, grammar and interpersonal communication skills in supporting language & English
- Strong attention to detail, and the ability to communicate in a brand's voice, clear and simple, with a proper dose of empathy.
- Patient, exceptional listener who enjoys problem solving and educating others
- Excellent customer service skills, with a good grasp of understanding customers’ needs by asking appropriate probing questions

**What else we offer you**
- 28 days paid holiday per annum inclusive of bank holidays
- Annual holiday increasing with years of service
- Workplace Pension-Automatic Enrolment
- Life Insurance scheme
- Employee Assistance Programme - Free and strictly Confidential to all Conduent Employees
- Free eye test
- Dental benefits scheme
- Access to comprehensive learning, training and development
- Excellent internal Apprenticeship Programmes available and ongoing personal development opportunities
- A dedicated to social committee offering virtual activities and language learning opportunities. Plus a huge variety of corporate discounts via our benefits hub.
- Terms & Conditions apply.

Closing:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.