Client Executive

**Req ID**: 234154

**Client Executive**

**United Kingdom**

**Competitive Salary**

**Overview**

The Customer Executive is the primary owner of the customer relationship, responsible for using all corporate resources to maximize the solutions that NTT DATA provides. Leads an organization in a matrix-managed environment to deliver all initiatives within a customer engagement. Responsible for managing the full lifecycle of customer engagement(s) to include business consulting, strategic planning, growth, direction, marketing, sales, delivery, and profit and loss. Manages customer financials based upon business objectives and service level agreements while meeting revenue goals. Collaborates with Delivery Leaders who manage and coordinate tasks and resources to ensure that customer needs and contract requirements are satisfied. Responsible for providing appropriate deliverables to meet customer needs. Knows the customer's marketplace, competitive landscape, and financial and business drivers. Knows NTT DATA suite of offerings and collaborates with Consulting, Account Executives and other Sales Executives to formulate customer solutions that link multiple NTT business capabilities to a customer’s strategic direction.

**Roles and Responsibilities**:

- Expected to spend 75% of time focused on account growth and innovation, the remaining 25% split between directing account activities and Service Delivery
- Overall ownership of assigned customer relationship(s) and negotiates and owns the customer contract.
- Builds strong collaborative relationships with Consultants, Sales Executives, Technical Solution Specialists and others to maximize customer utilization of NTT DATA solutions and services, establishes and meets growth plans and targets.
- Builds and maintains advisory relationships with senior executive level customers and customer influencers.
- Ensures positive customer experience and satisfaction as reflected by continuously improving NPS scores.
- Responsible for revenue and profit goals and effectively manages P&L across multiple deal structures.
- Directs the efforts of others in the achievement of the strategic and operational objectives of the group.

**Key Skills**:

- Significant experience in Account management and Strategic planning. Experienced at creating account strategies based on the deep understanding of customer’s business strategy, business agenda as well as strategic initiatives.
- Experience identifying, developing, and managing relationships at the senior executive and C Suite Levels. Need to demonstrate knowledge of both the business and personal factors that influence decisions at these levels
- Demonstrate experience at utilizing industry, technology, and client knowledge to successfully position company to convey differentiating solutions to win business.
- Experience with global solutions and service delivery models.
- Strong negotiation skills

**Benefits**

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package

**About NTT DATA Services**

**_NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team._**

**_#LI-EMEA_**

**Job Segment**:Consulting, Technology