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Customer Service Representative

3 weeks ago

Liverpool, United Kingdom Diligenta Full time

Salary: up to £23,000 per annum
Location: Multiple Locations

**Who are Diligenta?**
Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.

**The Opportunity**
At Diligenta, we live and breathe exceptional customer service and as one of our Customer Service Representatives you will be an integral part of this delivery. You’ll show a natural ability to be empathetic, a good listener and deliver complex information in a simplified way. From day one, we will invest in your professional development by providing extensive group and 1-2-1 training that will assist with your growth as a first-class Customer Service Representative.
- Have experience within as a Customer Service Advisor or a relevant call handler role
- Are passionate about providing an exceptional level of customer service
- Can show you’re proficient in the use of technology: telephony and computer systems
- Have the desire to identify, support and drive improvement opportunities

**The Perks**
At Diligenta, we recognise the importance of helping you to look after yourself and we are committed to providing a healthy workplace in which we all thrive together. Working with us, you’ll benefit from a competitive salary, flexible working, discretionary bonus scheme (matched up to 6%), wellbeing programme and much more.

Reference ID: CSR Liverpool

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,000.00 per year

Schedule:

- 8 hour shift
Application question(s):

- Do you hold valid Right to Work in the UK?
- Do you have any convictions or conditional cautions which are currently unspent under the Rehabilitation of Offenders Act 1974?
Work remotely:

- Temporarily due to COVID-19