Casework Coordinator

**Casework Coordinator**

**Location: Birmingham**

**Contract type: Permanent**

**Hours: 35 hours per week**

**Salary: £24,668 per annum, salary includes a market supplement of £1887**

***

**_Could you play a key role in supporting refugees and migrants in your local area?_**

We have an exciting opportunity for a **Casework Coordinator** to join our Refugee Support and Restoring Family Links (RSRFL) team. In this role you’ll be responsible for coordinating and delivering casework services for refugees, asylum seekers and migrants in Birmingham, with a focus on the Kent and Sussex area. You’ll undertake a range of duties to develop, deliver, maintain and promote the service. This is a varied role that will involve working with adults, young people and families in diverse situations who have experienced displacement.

The South East Refugee Support team is connected by the common goal of supporting people who have experienced displacement to feel safe and live with dignity. You’ll work collaboratively with the area and wider RSRFL team, and external partners, to ensure our service users are provided with high quality, holistic, person-centred support.

This will be an incredibly rewarding role and will help us to achieve our mission of supporting people in crisis; you'll be making a tangible difference to the lives of the people we support.

**How you’ll make a difference.**
Many of the people we support are in complex situations and can experience hardship, homelessness, social isolation, and face challenges navigating complex welfare and legal systems. As a central part of our frontline area team, you will coordinate and supervise a team of casework volunteers to provide casework, advocacy, practical and emotional support to enable our service users to access the support and services they need.

**This role could be for you if **
- You are about our cause - you understand the issues displaced people face and their rights and entitlement
- You have excellent verbal and written communication skills in English, with the ability to communicate effectively with people whose first language is not English directly and through interpreters
- You can provide sensitive, safe and empowering support to distressed people in vulnerable situations
- You are organised and can plan, manage, monitor and prioritise your own and others workload
- You have knowledge of the roles of statutory and non-statutory agencies in supporting people who have experienced displacement
- You have experience delivering casework to vulnerable clients

**A little bit more about us...**
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

**_Connecting human kindness with human crisis_