Casework Coordinator, Refugee Support

**Location: Office based in Birmingham. You'll split your time**
**between**
**home and the office**

**Contract type**:
**Permanent**

**Hours: 35 hours per week**

**Salary: £22, 837 per annum (salary includes a**
**market**
**supplement**
**)**

**_Every Refugee deserved to live with dignity. Could you play a key role in supporting refugees in your local area?_**

We have an exciting opportunity for a
**Casework Coordinator** to join our Refugee Support and Restoring Family Links team. In this role you’ll be responsible for coordinating and delivering casework services for refugees, asylum seekers and other vulnerable migrants in the Birmingham area and will undertake a range of duties designed to develop, maintain, promote the service. The support we provide depend on the needs of our service users, so no two days will be the same. You’ll also have the responsibility of managing and developing a team of volunteers who will support with casework and project work to help ensure that we are delivering the best service possible.

We are a small team all connected by the common goal of helping others. You’ll work collaboratively with staff at all levels to ensure Service users receive a high quality person-centred and responsive service and they receive the right support for them. This will be an incredibly rewarding role and will help us to achieve our mission of supporting people in crisis. You'll be making a tangible difference to the lives of the people we support.

**How you’ll make a difference.**
Working as part of our team to deliver casework, advocacy, practical and emotional support to our service user; this role is at the heart is the heart of our team. You will work with a full age range of asylum seekers, refugees and vulnerable migrants including individuals and families to ensure that they are fully supported through their journey. You’ll enables us to best respond and assist these vulnerable people.

**This role could be for you if**:

- You have established organisational skills. You can plan, manage, and monitor your own and others workload.
- You have strong interpersonal and communication skills. You can build relationships and adapt your communication style to suit the needs of a diverse group.
- You are patient and professional. You can communicate with people whose first language is not English to understand their rights and entitlements and advocate on their behalf.
- You can provide sensitive, safe and empowering support to distressed people in vulnerable situations

You have experience working in a casework environment
- You are about our cause - you have an understanding of the rights and entitlements of asylum seekers, migrants and refugees.

**5911**

**Additional Information”** link.

**Say hello to the team**
Refugee Support provides core services to asylum seekers and refugees, including Orientation, Destitution Support including casework, Family Reunion Integration and Travel Assistance.

The British Red Cross Refugee Support work closely with the refugee sector and wider community partners participating in City Wide forums to promote access to services and support integration.

For people in crisis, as a result of their migration status, in need of protection, displaced and often having experienced family loss and separation our Refugee Support and Restoring Family Links team will deliver on our unique position and responsibility as part a truly global humanitarian organisation, present at every stage on the migratory trail to:

- Reduce destitution and exploitation
- Restore family links and facilitate reunion
- Challenge stigma and build inclusion
- Ensure protection and empower people to make positive decisions to regain control of their lives

We will do this by mobilising the power of humanity through three distinct vehicles for change - advocacy, service delivery and by creating the right environment.

We will engage with our service users and use their experience and evidence to inform our development and delivery and will seek out opportunities to build productive alliances across the UK, wider movement and beyond to enable delivery on our mission at the earliest opportunity.

**What you’ll get in return**

As well as a rewarding role with a global charity, you'll get access to a wide range of benefits, these include:

- 36 days holiday (including Bank Holidays) - pro rata for fixed-term roles
- Option to buy an extra 5 days annual leave
- Up to 6% contributory pension
- Flexible working policy
- Discounts from a range of online and high street retailers

**A little bit more about us...**
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination.

Impartiality and neutrality have been central values for the Red