Customer Service E-commerce Agent

2 weeks ago


Leeds, United Kingdom Hemway Full time

**Join the Team Behind One of the UK’s Leading Online Craft and DIY Brands**

Hemway is a fast-growing manufacturer of high-quality craft and DIY products, proudly sold online to customers around the world. We’re expanding our customer service team and looking for a motivated **Customer Service E-commerce Agent** to help us deliver outstanding support to our growing customer base.

**About the Role**:
**What We’re Looking For**:
We’re looking for someone enthusiastic, eager to learn, and ready to take initiative. You’ll thrive in a fast-paced environment, be proactive in solving problems, and take pride in going the extra mile. This is an ideal opportunity for someone looking to grow within a dynamic business and take on more responsibility over time.

As we operate in a busy e-commerce environment, we’re looking for someone who’s willing to get stuck in and support other areas of the business when needed.

**Key Responsibilities**:

- Managing returns, refunds, and order tracking issues
- Collaborating with internal teams to resolve customer issues promptly
- Assisting in maintaining product listings and updating e-commerce platforms
- Providing feedback on common issues to improve the customer experience
- Ensuring a consistent, high level of service across all communication channels
- Diagnosing and resolving delivery issues with our delivery partners
- Processing refunds and resending damaged or faulty orders
- Using initiative to identify new opportunities within your role

**Requirements**:

- Previous customer service experience
- Familiarity with e-commerce and online marketplaces (e.g. eBay, Amazon, Shopify)
- Highly organised with a strong willingness to learn
- Excellent written and verbal communication skills
- Strong attention to detail
- A proactive, solution-focused mindset
- Confident using computers and e-commerce platforms (training provided)
- Good typing skills and experience using Microsoft Excel (preferred)

**What We Offer**:

- A supportive and friendly team environment
- Opportunities for professional growth and career progression
- Full training and ongoing support
- Competitive salary

If you're ready to be part of a growing brand and bring your energy, ideas, and commitment to customer satisfaction, we’d love to hear from you

Pay: £23,000.00-£26,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person



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