Customer Service Advisor

6 days ago


Christchurch, United Kingdom Charles Taylor Full time

**Customer Service Advisor - Medical Risk Assessment**

**Christchurch / Hybrid**

**£21,500 - £25,500 (DOE)**

**Full training will be provided**

**Salary and Benefits**:

- £21,500 - £25,500 per annum
- Incremental holiday plan starting at 20 days a year, plus 8 public holidays
- Sponsorship for apprenticeships and professional qualifications
- Contributory pension scheme
- Free Health Cash Plan worth £1700 per annum
- Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
- Generous high-street perks scheme for family and friends
- Discounts on home and motor insurance

Free on-site parking

**JOIN OUR TEAM OF SPECIALISTS**
- Are you looking for a new role where you can really make a difference to customers?
- Do you have natural empathy?
- Do you pride yourself on delivering first class customer service?

Charles Taylor Assistance is one of the leading global providers of medical assistance, travel risk and claims management services. We support over 5 million customers every year and 170,000 travel claims. We are expanding our Customer Service team and we are now looking for number of Customer Service Advisors who have natural empathy and a flair for making a difference to our travel customers.

As a Customer Service Advisor, you will be responsible for taking inbound calls from our customers who are needing to declare their pre-existing medical conditions in line with the terms and conditions of their travel insurance policy. You will be carrying our risk assessments using an automated system, to evaluate the level of medical cover we can provide.

**Duties and responsibilities**:

- Taking inbound calls from customers who are looking to take out a new travel insurance policy, or update existing medical screenings
- Accurately carry out medical screenings
- Dealing with all calls in confidence and in an empathetic manor

**Experience and knowledge**:

- Customer service experience - helpful but not essential
- A clear and confident phone manor
- Be able to work under pressure

Be able to record data accurately and efficiently

**Equal Opportunity Employer**

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

IND1

**Job Types**: Full-time, Permanent, Graduate

**Salary**: £21,500.00-£25,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free fitness classes
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Christchurch: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in Christchurch



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