Customer Service Advisor

**Customer Service Advisor - Travel Claims**

**£21,500 - £25,500 per annum** **(DOE)**

**Christchurch / Hybrid**

**Full training provided.**
- Are you looking for a new role where you can really make a difference to customers?
- Do you have natural empathy?
- Do you pride yourself on delivering first class customer service?

**JOIN OUR TEAM OF SPECIALISTS**

✈ Charles Taylor Assistance really make a difference to our customer's lives. ✈

Thanks to our integrated teams of in-house specialists, Charles Taylor Assistance can offer patient care and medical management that is unsurpassed - delivering appropriate, cost-effective, and complete medical assistance solutions to our customers and corporate partners, all over the world.

This a fantastic job opportunity to join a leading global insurance provider and a chance to develop your customer service skills in a role where you can really make a difference to our customers.

As a Claims Handler, you will be responsible for seamlessly executing the claims process from the beginning to the end.

Customer service experience is helpful but not essential as full training will be provided. We also offer fantastic opportunities for learning, development, and career progression.

**Duties and responsibilities of the Customer Service Advisor**:

- Accurately assess and pay valid claims in line with policy terms.
- Provide an empathetic approach for all our Claims customers.
- Provide the customer with clear guidance to ensure that the claim process is first class

**Requirements of the Customer Service Advisor**:

- Previous call centre / customer service experience preferred
- Confident speaking to people on the phone
- Highly organised under pressure with good attention to detail
- Ability to convey information in a simple and clear manner
- Natural empathy and a flair for making a difference to our travel customers.

**Salary and Benefits for the Customer Service Advisor**:

- £21,500 - £25,500 per annum
- 28 days including Bank Holiday’s and incremental holiday plan
- Fantastic opportunities for learning, development, and career progression.
- Contributory pension scheme
- Free Health Cash Plan worth £1700 per annum
- Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)
- Generous high-street rewards scheme for family and friends
- Discounts on home and motor insurance

**Equal Opportunity Employer**

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

IND1

**Job Types**: Full-time, Permanent, Graduate

**Salary**: £21,500.00-£25,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free fitness classes
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Christchurch: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in Christchurch