Support Officer

-Region
East of England
City/Town
Brampton, Ipswich
Grade
Staff Grade 3
Post Type
Permanent
Role Type
Environment & Sustainability
Working Pattern
Full Time
Salary Minimum
£28,607
Closing Date:

25/11/2024, 23:55 hours
Security checks level
Basic Check
- Job description- We need your help to protect the environment in East Anglia. You will support our work to improve water quality, manage water resources sustainably and make environmental plans at a catchment level.

In East Anglia we want to create a diverse workplace where people are respected, valued and listened to. We’re all different, and by embracing Equality, Diversity & Inclusion (EDI) we can become an equal opportunity employer where jointly we all grow and learn together.

It is our ambition to champion diversity through building a workforce as diverse as the communities we serve.

This role will combine providing administrative support to our team whilst developing skills in environment planning.

We will train and help you to develop and learn new skills. Your day-to-day tasks will include:

- Managing an online mailbox, co-ordinating responses to internal and external enquiries.
- Maintaining electronic and hard-copy records, and information.
- Updating our water environment evidence base systems, data, and plans.
- Advising water management partners and abstraction licence holders when water is not available.
- Acting as one of our records management leads.

Your ongoing personal development is important. As your skills develop you are likely to become more involved in our water resources, water quality and catchment planning work.

This is a full-time post although requests for other work patterns will be considered.

Responding to incidents is a central part of what we do. Everyone that joins us is required to undertake training and participate. Please see the for more on how you will support with this.

Everyone starting in a new role will be welcomed into the team and given all the training and support needed.

As part of your comprehensive induction, you will be provided with all the equipment required for your role.
- The team- The Integrated Environment Planning Team, which sits within East Anglia Area’s Environment Planning & Engagement Department in Local Operations, has experts in water quality, water resources and catchment planning. We work with internal and external partners using data and evidence to identify environmental challenges then find ways to solve them.
- Experience/skills required- You have an interest in the environment in East Anglia.
- You are comfortable using data and information in your work.
- You are familiar with Microsoft Office products, including Excel, as we work with a lot of spreadsheets.
- You can communicate with a wide range of customers in different situations such as by telephone, online meetings, and face to face.
- You are organised and can work as part of a team.

It would be helpful, but not essential, if you had a full UK driving licence as there may be some travelling between offices from time to time.

The and generic role profile should be read along with the advert.
- Contact and additional information- The role will be based at our Brampton or Ipswich offices. We will accommodate some hybrid working from home, but you will be required to attend your base location on a regular basis.

We offer a fantastic benefits package including an attractive salary, flexible working, 25 days annual leave, and an award-winning Pension Fund. See the for more details.
- Competence 1- Achieves Results
- Description- Please note we do not assess CVs. Answers to these competency questions will be used for interview selection so ensure you draw out your skills and experience in your responses. You have up to 250 words so please do use them to tell us what we need to know about you. See for more details and a link to our capability dictionary.

Please tell us about a piece of work you have been involved with which you are particularly proud of?
- Competence 2- Manages Self
- Description- Please tell us how you organise yourself and manage your time to deliver multiple tasks?
- Competence 3- Focuses on Customers and Partners
- Description- Please tell us about a time when you delivered great customer service?
- Role specific license requirements- A full UK driving licence would be helpful as there may be some travelling between offices from time to time.