Systems Support Manager

**Job Title: Systems Support Manager
Location: Hybrid Working Model - Ashchurch, Gloucestershire

**Salary**: £52,000 to £55,000 (experience dependant) + Benefits
Role Type: Full time & Permanent
Job ID: 41333**

We have an exciting opportunity for a Systems Support Manager to join within the Defence Systems Technology team (DST). Due to the material being of a particularly sensitive nature to the UK and its distribution, this role must be restricted to UK nationalsonly. For the purposes of safeguarding national security, applicants who do not hold, are not willing to acquire DV clearance and do not meet the nationality requirements cannot be offered this post. (Time-frame for obtaining these clearances is 12 monthsat least but we can start you on (SC) a lower clearance to begin with)

Mission Systems is a business unit within the Marine Sector of Babcock International Group and works with a number of key prestigious clients domestically and internationally. We're based at a number of sites in the UK and overseas. The business continuesto win new work and grow at a significant pace, as a result we are recruiting for talented, enthusiastic and driven people.

**Who we are looking for?**

We are looking for a Systems Support Manager who will own all systems support delivery provided by our teams of Support Engineers, Technicians, and Networking, Radio Frequency and Communications Engineers, with specialists in several customer domains thatare able to provide in-depth support for specific system issues.
As a Systems Support Manger, you will be leading a highly effective team where the highest of standards will be expected from both a technical and behavioural perspective.

**What will you be doing?**:

- You'll be the systems lead, taking overall ownership of the support provision and managing escalated issues within the team.Creating infrastructure designs, drawings and models from survey information
- Liaise effectively with the customer to ensure that service provision exceeds expectations and to action issues if they are raised, folding feedback in to the team and changing the support approach where necessary
- Be responsible for the team of Support Engineers within the service teams including line management support, career development and performance management
- Develop an operational framework for the team. This will include clear processes and procedures for how to provide great support and handle issues when they arise
- Promote and encourage good Engineering practice within the team. Challenge the team to continuously advance their technical knowledge and continuous professional development
- Identify potential growth opportunities and work with other parts of the business to help expand into new areas of support and Engineering

**The experience you'll bring**
- A relevant systems engineering or technical qualification
- Experience delivering IT and system support services to external customers
- Experience in a team lead role or as a delivery manager for IT support services.
- Applicants must hold or be prepared to undergo DV security clearances before taking up this post. (Time-frame for obtaining these clearances is 12 months, at least)

**What a role with Babcock offers?**
- Generous holiday entitlement
- Competitive money purchase pension scheme with life assurance
- Access to make a difference for a sustainable environment for future
- Share ownership scheme
- A tailored personal development and training programme.
- Autonomy. Trusted and empowered to deliver and be your best.
- We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.

**About Babcock**

For more than a century, Babcock the Aerospace and Defence Company, has been trusted to deliver bespoke, highly-skilled engineering services. We help customers in the UK and around the world to improve the capability, reliability and availability of theirmost critical assets within the four market sectors of Marine, Land, Aviation, and Nuclear, underpinned by a deep understanding of technology integration, unique infrastructure, and specialist training.

**Armed Forces Covenant**
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. Click here to find out more.

**Application Guidance**:
Closing Date:
LI-POST #LI-REMOTE