Digital Communications Officer

2 days ago

Birmingham, United Kingdom The Pioneer Group Full time

**Contract Type: Permanent**

**Closing Date: Friday 15th August 2025**

**About the Role**

Are you a creative communicator with a passion for digital media? We are looking for a Digital Communications Officer to join our Marketing and Communications team. This role is central to delivering engaging, effective, and strategic digital communications that reflect our values and support our mission.

You’ll be responsible for managing day-to-day social media activity, creating compelling digital content, supporting internal and external campaigns, and maintaining our digital brand presence. You’ll also contribute to the development of our staff intranet and external website, assist with media relations, and ensure our communications are aligned with organisational objectives.

**Key Responsibilities**

**Content Creation & Management**
- Write and edit copy for web, print, and social media.
- Create multimedia content including images, infographics, and videos.
- Produce newsletters and stakeholder publications.

**Digital Engagement**
- Coordinate and schedule content across social media platforms.
- Manage social media inbox queries and monitor industry communications.
- Regularly update and refresh website and sub-site content.

**Internal & External Communications**
- Support internal communications projects and maintain the intranet.
- Assist in planning and delivering external events.
- Act as a communications business partner across departments.

**Brand & Strategy**
- Develop clear, concise, and engaging communications aligned with our strategy.
- Build and protect our brand through impactful content.
- Contribute to proactive media relations and campaign implementation.

**What We’re Looking For**

**Essential Skills & Experience**:

- Strong written communication skills adaptable to various channels and audiences.
- Experience using social media and creative tools like Canva or Adobe Suite.
- Ability to design eye-catching visuals and multimedia content.
- Excellent organisational skills and ability to manage multiple priorities.
- Customer-focused approach with strong interpersonal skills.
- Competent in Microsoft Office and basic spreadsheet use.
- GCSEs in Maths & English (or equivalent).

Desirable:

- Experience in a marketing and/or communications role.
- Knowledge of WordPress or other CMS platforms.
- Ability to conduct independent research and make informed decisions.

**We offer a fantastic benefits package which includes**:

- 29 days basic annual leave (full time) + Bank Holidays
- Pension schemes
- A commitment to safety and wellbeing including access to a Bupa Health Cash Plan which provides discounts on gym membership, sports equipment and days out, as well as reimbursement on NHS prescription charges, eye tests, dental care and physiotherapy.
- A commitment to work life balance through our Agile/flexible working principles.
- Family Friendly policy with enhanced benefits
- Learning and Development opportunities
- Internal coaching and mentoring opportunities
- Staff social events

INDLOW

Enabling people to reach their true potential by giving them access to youth, family, health and employment support services.

Providing community-driven housing solutions to meet the needs and aspirations of local people and the communities they live in.

Creating successful communities through capacity building and developing partnerships between local people and local agencies, as well as the wider voluntary, public and private sectors.

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