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Digital Customer Service Specialist

2 weeks ago

Nottingham, United Kingdom Tate Full time

**Digital Customer Service Specialist** This is a really exciting role working in a team in the daily delivery of tasks across creative digital projects adding new partners, changing promotions, content and events.**This is a work from home role working 37.5 hours a week, Monday to Friday paying £9.50ph.**You will support the Producers across the globe in delivering the daily tasks of the production team, reporting when tasks are completed as well resolving/escalating issues that may block delivery. You will be an expert in content and messaging, giving Marketing, Account Managers, Creative, Content and Support teams a consistently high level of service and quality.

**What we need**You must have a working knowledge of HTML and CSS** with an eye for responsive design together with knowledge of graphics packages as well as confident in Adobe/Microsoft/Google software i.e., Photoshop, InDesign Excel, PPT, Word or equivalent.Ability to produce, edit & upload content for publication with an impeccable eye for detail.At least 1 year experience in content management systems updating website content, with hands on and ability to produce, edit and upload/publish content. **Responsibilities**- Working with the team across EMEA, US and Australia to deliver work globally for our partner brands. Be the point of contact in Production to provide expertise and guidance to other internal teams to support the delivery of any new initiatives/workflows, adding your input into ideation. Highlighting any Production issues, troubleshooting with internal stakeholders and/or escalating to the Associate Producer. Identify and propose improvements to any and all aspects of our current Production processes to remove blockers and reduce waste, with the aim of improving any SLAs across teams. Liaising across technical, marketing, creative, accounts and support teams to ensure work is done on time and accurately. Working with the Adobe suite to edit, manipulate and export images for upload, into our internal custom content management system.

Tate is acting as an Employment Business in relation to this vacancy.