Customer Service Specialist

A Customer Service Specialist at KDB (Kone Doors Business) has the right 'Service Mindset'. It is a broad and challenging role. Do you enjoy speaking to customers, planning, do you have an eye for detail and are you enthusiastic about quickly and proactively switching between customers and your colleagues?

During every contact moment with the customer, you are busy as a Customer Service Specialist providing a high level of service in a professional manner. Your role is characterised by versatility and taking care of the (internal) customer experience. Your valuable contribution as a member of the team is to assist the customer as quickly and pleasantly as possible and to provide a suitable solution.

Do you want to work at a focused and entrepreneurial business aiming to grow strongly? And do you think it is important that a company is open, informal and offers space for your development? Then you are the Customer Service Specialist we are looking for

Tasks and responsibilities

• Providing support for customers, engineers, area service managers, and the sales team.
• Dealing with customer queries, questions about quotes, invoices, complaints, KONE Online, maintenance and repair execution dates, adjustments of contact persons and requests from technicians.
• Friendly and professional acceptance and registration of fault reports by telephone, e-mail, or live chat.
• Dispatching fault reports on automatic doors to the right service technician.
• Daily management, planning, and guidance of technicians and to manage contact with KONE customers.
• As a Customer Service Specialist, you continuously work in a dynamic environment where you consult with customers, engineers, and area service managers about the progress of orders.
• You proactively contribute improvements to optimise the work process and increase the quality within the team. We want to win together
• You are an integral part of our focused KDB business and ensure our customers are satisfied.

The ideal candidate:

• As a Customer Service Specialist, you have a customer-friendly attitude, excellent communication skills both written and spoken English.
• You enjoy independence, know how to tackle issues, and have problem-solving skills with the customer as the central focus.
• Proactive and perseverance.
• Experience in a Customer Service environment, call centre is a plus.
• You like a dynamic position and enjoy working together on improvements.
• Living in the Nottingham area.
• Adaptive learner and able to take and execute instructions.
• You get energy from planning, organising, a dynamic work environment and customer contact.
• You are a driven and enthusiastic person with an eye for detail.
• Good computer skills, including SAP, Salesforce, Konnect and MS Office (Word, Excel, Outlook).

Any training will be provided.

What KONE can offer:

We offer a competitive salary, 25 days holiday and 8 additional Bank Holidays, 1 volunteering day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the Doors industry, Quarterly Commission, Dental Plan, Medical Insurance, GymFlexi Membership, Kone Discounts, 24/7 GP Support & Wellbeing Access.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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