Customer Call Associate

NEIMAN MARCUS GROUP

As as organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMGs goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMGs priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMGs Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being All Heart. NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love love for customers, love for associates, and love for brand partners.

DESCRIPTION

The Customer Call Associate is responsible for assisting customers in a friendly and timely manner at the point of sale. The Customer Call Associate reports to the Assistant Store Manager, Operations or Assistant Store Manager.
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

**Qualifications**:
QUALIFICATIONS
- Associates/Bachelors degree and/or equivalent work experience is preferred.
- Strong phone and verbal communication skills along with active listening
- Ability to work with customers to resolve inquiries.
- Good computer and typing skills.
- Self-motivated individual.

**Executive Assistant Skills and Qualifications**:

- High School Diploma or equivalent.
- More education or experience may be preferred.
- Strong customer service, active listening, verbal and written communication skills. Professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision making skills.

**Primary Location**: United States of America-Florida-BROWARD-Sunrise-Sawgrass Mills Last Call

**Work Locations**: Sawgrass Mills Last Call Neiman Marcus Last Call 12801 W. Sunrise Blvd Sunrise 33323

**Job**: Retail Store Customer Service

**Organization**: Last Call

**Schedule**: Part-time

**Shift**: Flexible

**Employee Status**: Regular

**Job Type**: Standard

**Job Level**: Individual Contributor

**Travel**: No