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Reception Shift Leader

2 weeks ago

London, United Kingdom Reception Full time

**“The world is yours with Meliá”**

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

We are currently looking for **Reception Shift Leader **to join our team.

**About ME London Hotel, WC2R 1HA**

ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologiesThen you connect with the ME by Meliá brand

**_Our Benefits Package Includes:_**
- **Competitive Salary**
- **Holidays**: 28 days’ holiday including 8 public holidays
- **Contributory pension scheme and Life Assurance**
- **Discounted dental and health cover with HSF**
- **Personal Development**: programmes designed to support your career right from the start, with unlimited access to online learning platform
- **High street discounts: with Perks at Work**
- **Paid time off to volunteer** with one of our partner charities

**_About the role, what will I be doing?_**
- To observe and make certain that all staff on duty are aware of the security, health and safety regulations.
- To be fully aware of all Reception/Cashier’s procedures and manual procedures should the computer crash.
- Supervise and organize all staff on the duty shift affording maximum cover on the desk at all times, making sure that all meal breaks are taken.
- Ensure that all special requests for regular guests, VIP’s and groups are actioned with guidance from the Reception Management team.
- Oversee all room moves with the relevant departments.
- Ensure the hotel’s credit procedure is adhered to at all times, with guidance from the Reception Management team if required.
- Assist the Reception Management team in the implementation of new procedure and co-ordination of training.
- Make certain that all tours are charged correctly and any complimentary rooms
- are adjusted upon arrival.
- Undertake any projects as directed by the Reception Management team.
- Complete any reasonable tasks as requested by any member of the management team.

What will you need?
- Minimum 1 years of Experience in Hospitality
- Knowledge of OPERA
- Fluent in English
- Spanish and Italian is a plus
- Attention to detail
- Passion for hospitality

(I understand that this is not an exhaustive description of my duties & this document is constantly changing & being updated)

**Because belonging to the great Meliá family is being VIP**

You will enjoy **My MeliáRewards**, which is the exclusive loyalty program for our employees with exclusive benefits and advantages.

In addition, enjoy the **My MeliáBenefits** program: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you.

**At Meliá we are all VIP** ?

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

If you want to be** “Very Inspiring People”**, follow us on:
**INSTAGRAM** - **TWITTER** - **LINKEDIN** - **INDEED** - **GLASSDOOR**

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