Customer Business Support Administrator

Electricity North West is seeking a flexible, full-time Customer Business Support Administrator and the role comes with a salary of up to £36,221.08 plus excellent benefits.

As a Customer Business Support Administrator, you will provide full administrative support to the Customer Management Team, You will collate and produce data that can be shared with the contact centre to drive performance across several different regulatory and business performance measures.

To give you an idea of how this role would look and feel, here are some of the things you could expect to do:

- To be responsible for the regular updates on the company internal Intranet of Customer Satisfaction and other regulatory measures.
- Provide administrative support in meeting and travel arrangements, ordering stationery and credit card expenses.
- Provide support to Customer Business Analyst for data insights/ analysis as and when needed
- Responsible for the end-to-end invoicing and payments through SAP for the customer directorate
- Collate and interpret customer feedback from across various systems i.e. Storm and SMS to share with the wider business.
- Co-ordination of customer focus groups and feedback loops.
- Deliver the Customer Satisfaction sample and to take the lead in the absence of the Customer Business Analyst
- Support the Customer Business Analyst in delivering the regulatory reporting
- Take the lead in analysing on the performance of EGS payments.
- Provide back up support for the regulatory audits.
- Responsible for building and department related administration
- A minimum of 4 GCSEs including English Language and Mathematics
- Experience of customer related systems and processes essential
- Excellent communication, prioritisation, analytical skills, and decision making skills
- Experience in vacuolation software Power BI (desirable)
- Have a working knowledge of SAP procurement

In return for your skills, you'll receive a generous salary of £30,723.24 to £36,221.08. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

- An annual bonus scheme
- Twenty-five days annual leave increasing with length of service
- Private healthcare
- An employee rewards portal offering discounts on several well-known brands
- A market-leading contributory pension scheme
- Employee assistance programme and opportunity for professional development through our L&D function.

If this full-time Customer Business Support Administrator role motivates and inspires you, please contact Electricity North West today. We'd love to help you get your next role.

Were champions of the North West, and were proud that our electricity network connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between. A key part of the UKs journey to net zero carbon is the revolution of our electricity industry, and as the region's network operator, its our responsibility to lead the way, help the North West to decarbonise and pave the way for the growth of renewable energy. Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS) check and a Drug & Alcohol test.

**We reserve the right to close this vacancy early.