Senior Receptionist

2 weeks ago

Chelmsford, United Kingdom Saxton 4x4 Full time

**Senior Receptionist**

**Role Description**

This role is the first point of contact for all customers and visitors on site. As well as greeting our visitors, you will carry out a variety of daily administrative and housekeeping tasks relating to ensuring our showroom is presented to the highest standard. You will lead a team of receptionists, organising rota and shifts and ensuring that customers are looked after.

**Duties**
- Lead the receptionist team;
- Ensuring telephone calls are answered promptly and directed to the appropriate department;
- Ensure the Reception desk is staffed at all times;
- Greet visitors on arrival;
- Assess when to engage with customers and when to leave them to their own devices;
- Communicating clearly and effectively with all customers;
- Talk to customers to build rapport and find out what assistance or information is required;
- Guide visitors to the appropriate areas, offering refreshments and facilities;
- Ensure the refreshment area is kept fully stocked at all times;
- Contact relevant person and introduce them to the customer to help build rapport;
- Undertaking clerical and administrative duties as and when required;
- Manage and coordinate the physical showroom environment and ambience, e.g. music, video screen, teas and coffees and general tidiness;
- Ensure all sales offices are kept tidy, stocked with the correct paperwork and fully functional at all times;
- Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards to the appropriate person;
- Any other reasonable duties as requested by management.

**Responsibilities**
- Offer a first-class customer experience;
- Ensuring all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company;
- Ensure the showroom is presentable at all times;
- Ensuring the volume of calls coming in are handled in a timely manner;
- Comply with company policies and procedures at all times;
- Be able to work using own initiative, without supervision.

**person specification**
- Previous administrative work desirable;
- Previous management experience desirable;
- Possess excellent communication skills with the ability to demonstrate a successful blend of confidence and assertiveness;
- Be clearly spoken, warm, empathetic and friendly with an approachable and professional manner;
- Able to use Microsoft Office packages to an expert level (Outlook, Word, Excel);

**Job Type**:Full Time, Permanent

**Salary**:£25,000 PA

**Schedule**:Monday - Friday with Weekend Rota

**Location**:Saxton 4x4, Westway, Chelmsford

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

Schedule:

- Weekend availability

Work Location: One location

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