Head of Digital Delivery

**Head of Technical Digital Delivery**

**London / Manchester / Staines**

**Hybrid Working Available**

**Permanent**

**Full time**

**Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.**

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers every day.

Healthcare is changing beyond recognition. A host of technologies including mobile, AI and advanced analytics are uniting to transform the way we diagnose, treat and care for people throughout their lives.

Bupa has an audacious mission of enabling its members to lead longer, healthier and happier lives by becoming one of the world’s most digitised healthcare company. Come and be part of this journey.

**Role Overview**

As Head of Technical Digital Delivery, you’ll lead the development and implementation of innovative digital technology solutions, products and services across the organisation that enhance the customer experience and improve operational efficiencies. You’ll be responsible for the digital delivery, digital architecture, and roadmap to deliver our KPI of 60% of our customers to interact with us digitally..

**What you’ll do**:

- Lead and manage the development of new and existing digital technology solutions, products, and services such as mobile and web portals.
- You will lead a team of digital professionals who will deliver the technology that enables our digital products and customer experiences.
- Collaborate with business stakeholders (i.e. marketing, product development, and operations) to ensure seamless integration of digital technology solutions.
- Lead the digital delivery design authority underpinning Bupa’s business strategy of customer, growth, and transformation agenda.
- Develop strategic plans for the development and deployment of digital technology and infrastructure, driving project delivery.
- Oversee the management and maintenance of existing digital systems and ensure they are operating at optimal levels.
- Contribute to the development and maintenance of a comprehensive digital technology strategy that aligns with overall business goals and objectives.
- Evaluate and implement emerging digital technologies and trends to stay ahead of the competition and meet evolving needs of the customers and to drive innovation.
- Provide technical leadership and direction to the digital technology team and ensure they have the resources and support needed to succeed.
- Identify and implement process improvements to optimize digital delivery and enhance team efficiency.

**What you’ll bring**:

- A proven track record of delivering digital transformation and technologies that underpin market leading digital customer experiences.
- First-hand infrastructure and operations delivery experience gained through several implementation and support roles.
- Experience of leading technical delivery teams to deliver digital products and experiences (ideally in an international environment).
- Business acumen - able to easily grasp business topics and to view and present things from a business perspective rather than IT
- The ability to understand and assess complex data, assess trends, and solve problems.
- True thought leadership as demonstrated by monitoring market trends and to drive creative thinking on future technology capabilities.
- Strong stakeholder management experience, with the ability to build and strengthen relationships within the business at all levels.

**Why Bupa?**

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts

**Diversity and Inclusion**

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fair