Digital Support Apprentice

Impact Futures are recruiting Digital Support Apprentices on behalf of The Access Group.

Join the Access Family and see how we make software ideas become a reality

Our core value of 'Love work, Love life' has been central to our success, and so we're looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 software company driven through the adoption of theAccess Workspace platform.

Are you ready for the challenge?

**Location**

We are currently recruiting for Digital Support Apprentices in the Loughborough, LE11 area.

What do we offer?
- A competitive salary £19000 PA
- 25 Days holiday
- Working week Monday to Friday 9am to 5pm
- A match contributory pension and healthcare
- Giving back/charity days
- Quarterly socials
- Six weeks sabbaticals (after six years of service)
- The Access Group Big Break: our all-expenses-paid holiday to Spain

**About The Role**

The role responsibilities include but is not limited to:

- Installation of COE resources to deliver FlightPaths
- Work with the Operational Readiness Team to improve and streamline all Technical related processes
- Work with other Access divisions to ensure our processes keep up to date with all latest product development both in terms of new features that have been developed and feedback requested product changes that reduce FlightPath / Technical delivery costs
- Onboarding new complex customers as per the standard remote methodologies we utilise, FlightPath.
- Managing technical queues of work to successful conclusions - ensuring that the installations / upgrades / config commences within SLA's that your team is aligned with
- Taking responsibility of own product knowledge development to support your ability to Onboard
- Production of high quality collateral including video tutorials and technical documentation
- Continual improvement of processes to ensure our service develops on an ongoing basis

**About the Company**

At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits andmore.

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive.

**About the Training**

Upon successful completion of the apprenticeship programme, you will achieve a Level 3 certification. You will also be able to receive professional RITTech recognition, as well as sitting some industry-recognised qualifications such as Microsoft and CompTIA.

**About You**

You are focused on gaining your Level 3 Information Communications Technician (Digital Support Pathway) apprenticeship standard qualification

You are excited about working for a best-in-class, fast-growing software house and solve business-critical problems for their customers, while it might be your first role in a digital support environment

You have a strong interest in analytical and problem solving and view yourself as a creative thinker.

You are passionate about software and its potential to move organisations forward through innovation. You also have the desire to help your customers by giving them a best-in-class service

Skill Requirements - Essential
- Someone who is confident, can lead / build a professional rapport with all stakeholders (Customers / other divisions)
- A passion for delivering high quality customer service
- Analytical and problem solving skills
- A drive to continually improve processes and systems
- Excellent telephone manner
- The ability to plan, prioritise and work on several projects at once
- The ability to work autonomously and as part of a team with effective communication skills, actual and virtual
- Ability to manage your own time and ensure project administration tasks are kept up to date at all times

Skill Requirements - Desirable
- Experience using SQL Server
- Experience in development / code, e.g. PHP, JavaScript.
- Data manipulation and importing
- An understanding of relational databases and web technologies
- Knowledge of Access and it’s product