Facilities & Support Services Manager

Summary Take a lead role in caring for one of the National Trust’s most interesting and varied property portfolios.

We’re seeking a Facilities & Support Services Manager to join the leadership team at The Children’s Country House.This unique property comprising of Grade 1 listed Sudbury Hall, along with various ancillary buildings and gardens has been undergoing a transformationproject and is due to re-open shortly.

What it's like to work here You’ll lead a motivated and capable team of staff and volunteers to deliver first class facilities, buildings maintenance, compliance, and operational support services.This includes direct supervision of three facilities staff and three Business Servicesstaff, as well as holding various other key relationships.

You’ll work with a range of different people from property colleagues and National Trust specialists to contractors and tenants.You’ll be part of a Regional & National Facilities network and benefit from a programme of training and development workingclosely with our Buildings Surveyors and Risk Business Partners.

The Museum of Childhood is a delight for all ages with something for everyone. Children can discover something new, or relive nostalgic memories by exploring the childhoods of times gone by, make stories, play with toys and share your childhood with others.

Click here for more information about this location What you'll be doing You’ll act strategically as part of the Senior Leadership team for The Children’s Country House, reporting directly to the General Manager.Alongside leadership of your department, you’ll input into long term planning for the property and take an activerole in the Duty Leadership rota, including some weekend working.

Some days you’ll be planning maintenance, reacting to issues, or instructing contractors all to keep the operation working smoothly and safely. Other days you’ll be delivering on projects including several exciting developments for our visitor facilitiesin the near future.

To be successful in this role you will need to draw on your leadership, planning and communication skills as much as your practical competence and knowledge.No two days will be the same but you can count on the consistency of a supportive and inclusivework environment.

You’ll be accountable for the running of all aspects of facilities management, making sure we are safe and compliant.

Who we're looking for We’d love you to have:

- A strong understanding of the core principles and functions of facilities management and maintenance;
- Excellent previous experience of broad compliance and risk management, including knowledge of Health & Safety, Emergency procedures and Fire & Security procedures;
- Experience of working with contractors and your own facilities team to get the best value for the National Trust;
- Dynamic, pragmatic, and energetic leadership with a proven track-record of effectively managing people
- Good communication, service and people skills;
- Experience of managing budgets and delivering or managing projects;
- Competent IT skills, including Microsoft Office;
- A desire to make a difference, show initiative and contribute to the core values of the Trust.
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you - and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.