Welcome & Service Assistant X 5

Welcome and Service Assistants are the first friendly faces visitors meet on our properties, providing a warm welcome, information, support and at all times, excellent customer service. In the White Peak, you'll be working across two properties: Ilam Park and Dovedale National Nature Reserve.

Due to working across two properties, a valid UK licence is required.

Regular weekend working will be required, to support us during peak visitor times, including bank holidays and school holidays.

What it's like to work here:Join our friendly and hardworking team in the White Peak, working as a member of the Welcome Team and as a part of the wider Peak District National Trust Team, to achieve our goals as a conservation charity.

As a Welcome and Service Assistant, you'll spend some days working at Dovedale and other days working at Ilam Park, starting and ending each day together at our White Peak estate office.

At Dovedale, you will work as an organised team of Welcome and Service Assistants (2-5 people per day) as well as our Welcome Volunteers. The environment is lively with lots of opportunities to engage with visitors about the landscape, local landmarks, wildlife and our conservation. You'll also be supporting with car parking payments via cash and card. You will be required to follow cash handling procedures, from start of day set up and delivery, to end of day processes.

At Ilam Park, you will work alongside a Welcome Volunteer as a mini team or singularly, to provide excellent customer service at our entrance, engaging with all visitors and bringing Ilam Park to life. You will also support visitors in taking car parking payments via card machine when required. Regular presentation and cleaning duties to ensure our sites are presentable, are also crucial. In Ilam Park, this includes our toilet facilities.

There are opportunities at both sites to support the Visitor Experience team in helping delivery events and trails we are running.

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

Who we're looking forWe'd love to hear from you, if this sounds like you:

- Ability to work in a team - flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 31/10/23)