IT Support Engineer Apprentice
4 days ago
**Vacancy Overview**:
IT Support Engineer Apprentice to join an Independent IT Management and Cloud Solutions Partner that specialises in supplying Hardware, IT Support, and Cloud Connectivity Services to businesses throughout the UK.
**Working Week**:
8:30am - 5pm Monday to Friday
**Detailed Job Description**:
An established and award winning tech company are looking for an IT Support Engineer Apprentice to help support IT consultants and other IT technicians within the business and be the 1st point of contact for IT Support clients.
Duties and responsibilities of the role include:
Answering and completing IT Support tickets/helpdesk tickets raised by Support clients
Office 365 console administration
Onboarding new clients
Support sales team with technical queries
Social media support
Setting up hardware for clients e.g. laptops, desktops, printers etc
Assisting in IT projects
Follow IT policies and procedures
Answering phone calls and passing on messages
Any ad hoc duties given by other members of the team
**Skills Required**:
Good communication skills - both written and verbal
Confident in using Google Docs, Sheets and GMail
Confident web browsing
Teamwork and ability to work under own initiative
Flexibility with hours if jobs run over etc.
Able to work under pressure in a busy fast paced environment
Problem solving skills
**Personal Qualities**:
Attention to detail
Organised
Positive attitude towards work
Passion for technology
Self-discipline
**Other Information**:
Having a driving license is preferable, if you do not - you must be able to get to/from the offices Leominster, Herefordshire
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