IT Support Apprentice

1 week ago

Heald Green, United Kingdom QA Ltd Full time

**Employer description:**

At MFN claims we have in-depth expertise of identifying where your money has gone, what has happened to your investment and how to recover it.

You do not need to use a claims management company to make your complaint to banks or financial institutions, and if your complaint is not successful you can refer it to the Financial Ombudsman Service, the compensation scheme, or the Pensions Ombudsmanyourself for free.

When a company fails leaving investors nursing losses, often their life savings, the company's affairs are then reviewed by the Official Receiver or an Insolvency Practitioner.

**Overview:**

We currently have an exciting opportunity to join our team at our office in Cheadle. We are currently recruiting a 1st Line IT Support Technician to join our expanding team.

**Duties and responsibilities: [include:]**
- Answering and completing IT Support tickets / helpdesk tickets raised by internal/external staff members
- Office 365 console administration
- Support sales team with technical queries
- Social media support
- Setting up hardware for staff e.g. laptops, desktops, printers etc
- Assisting in IT projects
- Follow IT policies and procedures
- Answering phone calls and passing on messages
- Any ad hoc duties given by senior management

**What we are looking for**:
**Skills**:

- Good communication skills - both written and verbal
- Confident in using Microsoft Word, Excel and Outlook
- Confident web browsing
- Teamwork and ability to work under own initiative
- Flexibility with hours if jobs run over etc.
- Able to work under pressure in a busy fast paced environment
- Problem solving skills
- Having a driving license is not required but you must be able to get to the offices in Cheadle, Manchester.

**Personal qualities**:

- Attention to detail
- Organised
- Positive attitude towards work
- Passion for technology
- Self-discipline

**Entry requirements**:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Working week**:
Monday to Friday,

37.5hrs a week.

**Salary**:
£12,000 per annum.

**Future prospects**:
92% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

**Important Information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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