Resource Distribution Coordinator

We are recruiting for full time and part timeResource Distribution Coordinators who wish to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards “great people, great place”.

Within our highly functioning Integrated Care Hub at St Marys Hospital, an exciting opportunity has arisen for the role of Resource Distribution Coordinator. You will be responsible for the deployment of vehicles to emergency and non-emergency calls and the welfare of front-line ambulance staff. This is a fast paced role in an ever changing environment which requires quick and logical thinking.

**Working pattern**:
All staff will be expected to work rotating 12 hour shifts which includes Bank Holidays (inc. Christmas, Easter etc). This role requires working shifts which include nights so applicants must be over 18 to apply.

This role will attract an unsocial hours allowance

Please see the job description and person specification for further details.

We are passionate about providing excellent CARE, which is why our values areCompassion,Accountable,Respect andEveryone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.

We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.

The Isle of Wight NHS Trust is the only integrated acute, community, mental health and ambulance health care provider in England. We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users.

Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust’s beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.

The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.

Job Purpose

Within a 24-hour roster system the post holder will be required to process and dispatch the necessary resources to 999 and NHS111 calls into the Integrated Care Hub.

The post holder is expected to liaise with the duty Clinical Support Desk Clinical Advisors and with other Integrated Care Hub Staff and facilitate the communications between all contractual agencies. This role contributes towards the maintenance of an effective Integrated Care Hub ensuring that all resources are distributed across the Island in order to maximise cover to provide optimal responses across the Isle of Wight. The post holder be integral and responsible for the achievement of performance standards, particularly for the 999 and NHS111 services.

Job Statement

The post holder will process Emergency, Urgent and Routine calls using CAD system, provide post dispatch and pre arrival instructions for given situations to attending resources including giving regular updates to responding resources.

The post holder will maintain active dialog with the Clinical Support Desk Staff to ensure a clinically smart dispatch is allocated to each case.

Ensure the effective management of service resources to maintain emergency cover in priority order, with consideration to staff welfare and attainment of performance standards.

The post holder will be expected to regularly monitor national performance standards and make the necessary amendments to resource allocation to ensure the standards are met and maintained

Ensure regular updates with dispatched resources ensuring key information is passed and resource safety consideration is paramount.

There will be a requirement to mentor and develop EMCA Staff in Dispatch allocation as opportunities arise and in conjunction with the Performance Support Officer Team.

Compliance with Trust Policies and Procedures is essential.

Accept regular personal Quality Assurance Audit to maintain operator compliance.

The post holder will be required to observe complete confidentiality of all information they come into contact pertaining to the Integrated Care Hub and their role, including awareness and adherence to the legal requirements of the Data Protection Act.