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Administrator (Nhs Healthcare Service)
2 weeks ago
The Psicon Group comprises six areas of specialist psychological and healthcare support: Adult Mental Health Services; Children, Young People and Family Services; Community-Based Neurological Rehabilitation Services; Occupational Health Psychology Services; Medico-Legal Services; and Neurodevelopmental Lifespan Services. Through these, we provide prompt access to high quality professionals offering consultations, assessments, therapy and rehabilitation options.
Our services support a range of clients, from individuals and their families to businesses both local and larger, and from the uniformed services to universities, schools and other centres of education.
Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.
**About the Role**
As part of our client engagement team you will be the first point of contact for new and existing clients and families. You will be responsible for engaging with both internal and external stakeholders, to ensure that all individuals accessing our service are provided with the best customer experience in accordance with Psicon’s company goals and values.
Reports to: NDLS Communications Lead
Responsible for: This post has no supervisory responsibilities
**Principal duties and responsibilities**
- Contacting clients to ensure they are engaged with our processes.
- Ensuring that the highest level of customer service is provided to every individual you have contact with in the role, in line with Psicon’s organisational goals.
- Completing detailed and accurate records of every client contact.
- Escalating more complex enquiries calls to the appropriate colleague.
- Accurately and efficiently uploading documentation to online patient management system.
- Effectively managing situations where conflict may arise.
- Effectively using online patient management system to move patients through their journey with Psicon.
- Accurately inputting data to excel spreadsheets as required.
- Reporting feedback or incidents to quality management.
- Maintaining up to date and detailed knowledge of the whole NDLS service as relevant to area of work.
- Work towards meeting KPIs which may vary depending on area of work.
- Support operations staff to carry out audits against KPIs.
**Core Responsibilities**
- Adhere to all company policies and procedures.
- Abide by the company’s confidentiality policy and the confidentiality agreement.
- Maintain awareness and comply with policies and procedures relating to Health and Safety.
- Act in accordance with and promote the company’s core values (commitment, trust, integrity and kindness).
- Promote a positive approach to equality, diversity and treat others with dignity and respect.
- Demonstrate awareness of safeguarding and be aware of the company’s policy and procedure relating to raising safeguarding concerns.
- Develop and maintain positive relationships with colleagues, ensuring approachability, and open and honest conduct.
**Salary**: £19,500.00-£23,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
Schedule:
- Monday to Friday
Application question(s):
- In a few sentences, please let us know why you're interested in this role
**Education**:
- GCSE or equivalent (preferred)
Work Location: One location
