Contract Coordinator

**About Psicon**

Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.

**About the Role**

Due to service growth, an opportunity has become available for a Contract Coordinator to join our team to support the delivery of our NHS services. To ensure smooth running of all our contracts, the Contract Coordinator is responsible for overall contract performance and day-to-day running of the administrative and operational processes.
- Responsibilities and tasks include:_
- Maintaining KPIs in line with contract trajectories
- Generating contract specific data alongside our Business Intelligence Team
- Compiling activity and quality reports for Service Lead and commissioners
- Monitoring care pathways, liaising with Team Leads and administration team on day-to-day operational matters
- Managing and supporting with bottle necks and problem-solving issues in collaboration with Service Lead
- In collaboration with Quality team, monitor feedback and assist with investigation of complaints and negative feedback, providing a point of contact for escalated concerns from patients/families/external stakeholders
- Oversight of contract specific audits and compliance with contractual obligations
- Implementing CAPAs following audit/incident/complaint outcomes, liaising and communicating these to relevant personnel (including associate staff)
- To attend contract review meetings with external stakeholders
- Monitoring compliance of CAPAs, escalating concerns to Service Lead and Directors where required
- Participation in the creation of strategies relating to business development and longer-term relationship management

**What we're looking for**
- Person Specification:_
- Ability and confidence to collate, present, and interpret data.
- Understanding of NHS structure (e.g. NHS England, CCGs, NHS trusts)
- Confidence to liaise with internal and external managers (e.g. Service Lead, Directors, commissioning managers, CAMHS managers).
- Ability to communicate verbally and in written form clearly and in line with Psicon corevalues.
- Confidence to raise concerns with management if targets/KPIs are not being met or at risk of not being met.
- Ability to enhance business development including creation of growth strategies.
- Hold a bachelor's degree, master's qualification or equivalent qualification in a relevant field e.g., Business, Psychology, Project Management (_desirable_)
- Project Management Qualification (_desirable_)

**Working at Psicon**

We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;
- The best possible customer service
- The most efficient and effective clinical work
- A thriving and engaged workforce
- A truly inclusive organisation.

Benefits include:

- Enhanced annual leave of 32 days a year (inclusive of bank holidays)
- Flexible annual leave scheme providing the ability to buy or sell back additional days
- Well-being days
- Pension scheme (with the option of enhancing via salary sacrifice)
- Cycle to work scheme
- Birthday lie in
- Free breakfast, including 'pastry Mondays'
- Funded social events
- Staff well-being bursary scheme
- Psicon is committed to adhering to the Equality Act (2010) and provides equal opportunities to all applicants, staff and clients._
- This job description is intended as a guide to the main responsibilities of the post and not as an exhaustive list of duties and tasks. The post holder may be required to undertake other appropriate duties which are not listed, at the direction of the Service Lead or Director. The job description may be amended from time to time after consultation with the post holder._

**Salary**: £25,500.00-£27,500.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme

Schedule:

- Monday to Friday

Application question(s):

- In a few sentences, please let us know why you're interested in this role

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Project management: 1 year (preferred)

Work Location: In person