Reservations Coordinator

“How can I help?” Great questionAt Stafford House Study Holidays, we welcome over 6,000 young learners from around the world each summer. Our mission is simple: to help students develop their English skills through engaging lessons, exciting activities, and memorable excursions.This fixed term contract supports our team to help customers with new bookings and provide assistance with existing reservations for our study holiday schools. This is a dynamic, enjoyable, and varied position starting in early January 2026, offered on a full-time contract, until the end of July 2026.What you'll doBased at our Canterbury school just a five-minute walk from the city centre, you’ll join a busy, friendly team where no two days are the same. If you thrive in a fast-paced environment and enjoy helping people from all over the world, in return you’ll gain fantastic experience working with multicultural clients in a supportive educational setting.Communicating with our overseas clients, answering questions about courses and programmes before students arrivePreparing quotes, processing reservations, and managing any special customer requirementsHandling databases, spreadsheets, invoices, supplier reports, and general administrative tasksWhat we're looking forGreat communication skills as you’ll be working with a range of customers, within a really helpful and supportive teamSome experience of working in a reservations, remote customer service, or leisure and tourism role would be of benefitHave excellent attention to detail, be computer-savvy and have working experience in a fast-paced, administrative environmentYou must be available until the end of July 2026This is an office based position Monday to Friday and so you must be willing to commute to our school in New Dover Road, CanterburyThis role could equally be a perfect opportunity for a recent graduate or someone looking to expand their existing experience.What’s in it for you?£24,570 per annum pro rataContract from early January to end July 202633 days annual leave pro-rataMonday Friday (8.30am - 5pm)37.5 hours per weekGreat experience of working in a multicultural environmentA friendly and supportive team with ongoing trainingWellness programmeFree parkingMore informationWHO ARE WE? Stafford House has over 70 years’ experience in providing international students with great English language study experiences in the UK. Our mission is to educate, inspire and help our students enjoy our locations, empowering them with confidence to realise their personal potential. Stafford House comprises 2 brands, Stafford House International and Stafford House Study Holidays.We offer 7 fantastic study locations within the UK with a wide range of courses to choose from including English Language and activities, creative Art & Design, sports, and academic preparation courses.Stafford House International is part of CATS Global Schools (CGS), a leading education group committed to inspiring the next generation of world shapers.OUR COMMITMENT TO SAFEGUARDING: CATS Global Schools are committed to safeguarding and promoting the welfare of our students and expect everyone connected with the organisation to share this commitment. All positions are subject to the satisfactory completion of safer recruitment pre-employment checks in line with KCSIE guidelines. All shortlisted candidates will be required to complete a criminal declaration form prior to interview and be subject to online checks which may include social media checks in addition to an enhanced DBS check (DBS process paid for by CATS Global Schools), references and if applicable, an overseas police check.OUR COMMITMENT TO INCLUSION AND DIVERSITY: We are committed to diversity, inclusion and belonging. Building on our core values Pioneering, Persevering, People we pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools an employer of choice for all.AND FINALLYWhat are you waiting for? We look forward to hearing from you. Good luck #J-18808-Ljbffr