Reservations Coordinator

"How can I help?" Great question At Stafford House Study Holidays, we welcome over 6,000 young learners (aged 8-17) from around the world each summer. Our mission is to help students improve their English through engaging classroom lessons and a lively program of activities and excursions. Our students reside and study from one of our 7 study holiday centres, based around the UK. **You'll be**: - Liaising with overseas clients to answer any queries about our courses and programmes prior to their arrival - Providing quotes and processing reservations, while managing any special requirements our customers may have - Managing databases, spreadsheets, and paperwork such as invoices and supplier report As Reservations Coordinator, you will be based at our school; just 5 minutes’ walk from the centre of Canterbury. This is a busy team so you will be the type of person who thrives on a challenge. In return, you’ll gain some fantastic experience of working with multicultural clients in a friendly and diverse educational environment. - **Please note that this is a contract role from early-February to end-July 2025 and is fully office-based._ **You'll need to have**: - Great communication skills as you’ll be working with a range of customers, within a really helpful and supportive team - Some experience of working in a reservations, leisure and tourism role would be of benefit - Have excellent attention to detail, be computer-savvy and have working experience in a fast-paced, administrative environment - You must be available until the end of July 2025 (6 month contract) - This is an office based position - Monday to Friday and so you must be willing to commute into work in Canterbury This role could equally be a perfect opportunity for a recent graduate or someone looking to expand their existing experience. **What’s in it for you?** - £22,425 pro rata plus holiday entitlements _(Salary for review in January 2025)_ - Working Monday - Friday - Hours 37.5 per week - Great experience of working in a multicultural environment - A friendly and supportive team with ongoing training - Wellness programme - Free parking **To apply**: **WHO ARE WE?** Stafford House has over 70 years’ experience in providing international students with great English language study experiences in the UK. Our mission is to educate, inspire and help our students enjoy our locations, empowering them with confidence to realise their personal potential. Stafford House comprises 2 brands, Stafford House International and Stafford House Study Holidays. We offer 7 fantastic study locations within the UK with a wide range of courses to choose from including English Language and activities, creative Art & Design, sports, and academic preparation courses. Stafford House International is part of CATS Global Schools (CGS), a leading education group committed to inspiring the next generation of world shapers. **OUR COMMITMENT TO INCLUSION AND DIVERSITY**:We are committed to diversity, inclusion and belonging. Building on our core values - Pioneering, Persevering, People - we pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools an employer of choice for all. **AND FINALLY** What are you waiting for? We look forward to hearing from you. Good luck **Job Types**: Full-time, Fixed term contract Contract length: 6 months Pay: £22,425.00 per year **Benefits**: - Canteen - Employee discount - Free parking - Health & wellbeing programme - On-site parking Schedule: - 8 hour shift - Monday to Friday Application question(s): - Do you live within a reasonable commuting distance to Canterbury, Kent? - Are you aware that this is a contract position and confirm that you are available until end of July 2025? Work authorisation: - United Kingdom (required) Work Location: In person Reference ID: 1706 Expected start date: 03/02/2025